Jobs
>
Nairobi

    Head of SME at - Nairobi, Kenya - Absa Bank Limited

    Absa Bank Limited
    Absa Bank Limited Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description
    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance
    Job Summary

    To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.


    Job Summary / Purpose:
    To directly lead a relationship team(s) covering a portfolio of SME Banking customers

    To be a key member of the Business Banking & SME Leadership Team, driving business performance within that specific business segment.

    Performance management and coaching of members of the SME team.

    The primary objective is to maximize risk-adjusted portfolio contribution, while balancing the requirements for lending to state corporation's vis a vis Reputational risk for the bank.

    The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase "wallet share".

    The job holder will be expected to develop an intimate knowledge of the SME sector regulatory framework.

    Key Accountabilities/Deliverables/Outcomes
    Sales and Service (40%)

    Grow the SME team's portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.

    Formulate business development strategies and objectives for the industry to meet changing market needs
    Monitor conformance of industry team using new relationship development procedures
    Monitor results of customer surveys for the industry against target service quality standards
    Monitor levels of complaints and quality of handling for the industry portfolio
    Proactively research competitive threats/opportunities within the team's market and geographical area.
    Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes
    Conduct annual and if appropriate, interim reviews of customers borrowing facilities
    Conduct annual and if appropriate, interim reviews with non-borrowing customers
    Determine the products that are most effective in meeting customers' needs and be able to sell these at short notice both reactively and proactively

    Business Management (30%)

    Manage performance of the industry team against key financial (risk-adjusted contribution) sales, service and operational targets.
    Champion, manage and monitor implementation of change impacting the SME team and arising from central and local Commercial change programmes
    Consult customer owners/managers on financial/ credit issues and general business practice/ideas.
    Work closely with the Head of Business Banking & SME in driving and delivering business performance in the country
    Research, create and follow up on a target list for potential new business
    Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
    Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

    Staff Management (30%)

    Lead the Area Managers and RMs within the SME team using a team- based management approach.

    Help team members to identify strengths and weakness in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.

    Coach team members on relationship development, service quality and risk
    Assess managers on performance against contract. Review and input Performance Development Reviews.

    Role/person specification
    Preferred Qualification

    Degree from a Recognized University

    Essential

    Detailed knowledge of the Core set products
    For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
    A good knowledge of the products and services available in the SME/Local Business Sector is also required.

    A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.

    Detail understanding of Country and CBRM guidelines and credit risk policies.
    Ability to negotiate/influence at senior level.

    Preferred

    Knowledge of the Absa Africa & Middle East Change Governance Framework
    Solid understanding of value-based management principles
    Application Deadline – 9th May 2024

    Education


    Bachelor's Degree:
    Business, Commerce and Management Studies (Required)

  • Absa Group Ltd

    Head of SME

    1 week ago

    Absa Group Ltd Nairobi, Kenya Full time

    JOB SUMMARY · Preferred QualificationDegree from a Recognized UniversityEssential Detailed knowledge of the Core set productsFor Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.Introduce the product and co-ordinate the intr ...

  • Aceli Africa

    Manager, Kenya at

    1 week ago

    Aceli Africa Nairobi, Kenya Full time

    Aceli Africa is a market-enabling facility to mobilize over $600M in private sector lending for agricultural SMEs in Uganda, Kenya, Rwanda, Tanzania, and Zambia by 2025. To achieve this goal, Aceli Africa provides financial incentives to increase the risk appetite of ~40 financia ...

  • Standard Chartered Bank Kenya

    Manager- Credit Initiation Business Banking at

    5 days ago

    Standard Chartered Bank Kenya Nairobi, Kenya Full time

    Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. · The Role Responsibilities · Strategy · Support the Senior Manager - Credit Initiation in ensuring proper monit ...

  • Izwe Loans Kenya Limited

    Business Development Manager

    1 week ago

    Izwe Loans Kenya Limited Nairobi, Kenya Full time

    Izwe Africa Holdings is a specialist Financial Solutions Group targeting both the formally and informally employed markets with the primary offering of unsecured loans to the under-banked. The Group has grown into a dynamic, rapidly developing pan-African micro-financier and insu ...

  • African Guarantee Fund (AGF)

    Business Development Officer at

    1 week ago

    African Guarantee Fund (AGF) Nairobi, Kenya Full time

    The African Guarantee Fund for Small and Medium-sized Enterprises (AGF) is incorporated and licensed in Mauritius as a limited liability company and has its office of operation in Nairobi, Kenya · Job Summary · Reporting to the Head of Region (HoR), the Business Development Offic ...

  • Equity Bank Kenya

    Head Channels- Service Center at

    6 days ago

    Equity Bank Kenya Nairobi, Kenya Full time

    Equity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, ...

  • Co-operative Bank of Kenya

    Sacco Debt Recovery Officer at

    3 days ago

    Co-operative Bank of Kenya Nairobi, Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. · DEBT RECOVERY ...

  • NCBA

    Business Analyst

    1 week ago

    NCBA Nairobi, Kenya Full time

    ABOUT THE COMPANY · The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that g ...

  • SBM Bank

    Officer, Archiving and Documentation at

    4 days ago

    SBM Bank Nairobi, Kenya Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. · JOB SUMMARY: · The overall responsibility o ...

  • Indepth Research Services (IRES)

    eLearning Developer Interns at

    5 days ago

    Indepth Research Services (IRES) Nairobi, Kenya Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agricul ...

  • Standard Chartered Bank Kenya

    Insurance Specialist at

    2 weeks ago

    Standard Chartered Bank Kenya Nairobi, Kenya Full time

    Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. · Responsibilities · Sales Management in Business Banking · Focus on delivering Business Banking Insurance strat ...

  • SBM Bank

    Senior Manager, Performance Management at

    1 week ago

    SBM Bank Nairobi, Kenya Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. · JOB SUMMARY: · Reporting to the Director, H ...

  • Sidian Bank

    Relationship Officer – Public Sector at

    1 week ago

    Sidian Bank Nairobi, Kenya Full time

    At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial so ...

  • SBM Bank

    Senior Relationship Manager, Elite

    4 days ago

    SBM Bank Nairobi, Kenya Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients · JOB SUMMARY: · The job holder is responsible ...

  • International AIDS Vaccine Initiative (IAVI)

    Associate Director, Medical Writing at

    3 days ago

    International AIDS Vaccine Initiative (IAVI) Nairobi, Kenya Full time

    The International AIDS Vaccine Initiative is a global not-for-profit, public-private partnership working to accelerate the development of vaccines to prevent HIV infection and AIDS. · Position Summary: · Are you an experienced Medical Writer who is eager to help translate science ...

  • Bolt

    Regional Sales Manager

    1 week ago

    Bolt Nairobi, Kenya Full time

    ABOUT THE COMPANY · Wherever you are headed in the city under the sun, count on Bolt for rides within minutes The Bolt app will match you with a local driver at the tap of a button · JOB SUMMARY · About you:8+ years experience in fast-paced B2B Sales, with at least 4+ years manag ...

  • SBM Bank

    Senior Operations Officer

    6 days ago

    SBM Bank Nairobi, Kenya Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. · JOB SUMMARY: · Branch operations supervisor ...

  • Family Bank Ltd

    Relationship Manager-Trade Finance at

    1 week ago

    Family Bank Ltd Nairobi, Kenya Full time

    Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. · Job Purpose: · The Relationship Manager - Trade Finance will play a pivotal role in ...

  • Sidian Bank

    Relationship Manager – Trade Finance at

    1 week ago

    Sidian Bank Nairobi, Kenya Full time

    At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial so ...

  • Flexi Personnel Limited

    Welfare & Safeguarding Manager

    2 weeks ago

    Flexi Personnel Limited Nairobi, Kenya Full time

    ABOUT THE COMPANY · Flexi Personnel is a leading Kenyan based HR Consulting Firm. We specialize in providing a wide range of practical and cost-effective HR solutions for a wide range of business sectors. Our Directors bring more than 50 years combined experience in talent acquis ...