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Service Center Associate- Migori at
Found in: beBee S2 KE - 1 day ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for th ...
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Sales Tele Service Consultant – Call Center. at
Found in: beBee S2 KE - 6 days ago
Izwe Loans Kenya Limited Nairobi, Kenya Full timeOverview: · Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or services · Key Responsibilities: · Initiate outbound calls to prospective customers to introduce products or services and understand their needs, ...
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BONAN VIVON KENYA Verified Company Nairobi, Kenya Remote job with geographical restriction Part time KSh2,000 - KSh12,000 per weekOur company is looking for open minded and self driven individuals who are ready to work on either part time or full time jobs. · No experience required, since free trainings services will be offered in our training centers. · ...
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Regional Support Core Network Engineer at
Found in: beBee S2 KE - 6 days ago
Safaricom Kenya Nairobi, Kenya Full timeSafaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-ad ...
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Customer Experience Lead at
Found in: beBee S2 KE - 1 day ago
Ecosafi Nairobi, Kenya Full timeBetter Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price o ...
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Area Administrator at
Found in: beBee S2 KE - 4 days ago
ENGIE Nairobi, Kenya Full timeENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. · Job Purpose/Mission · The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of pro ...
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Call Center Quality Analyst at
Found in: beBee S2 KE - 3 days ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for th ...
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Medical Assistant, Float
Found in: beBee S2 KE - 5 days ago
International Planned Parenthood Federation (IPPF) Nairobi, Kenya Full timeABOUT THE COMPANY · The International Planned Parenthood Federation (IPPF) is a global service provider and a leading advocate of sexual and reproductive health and rights for all. For more than 60 years IPPF has been at the forefront of the battle to ensure women have the right ...
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Front Office Specialist
Found in: beBee S2 KE - 3 days ago
International Planned Parenthood Federation (IPPF) Nairobi, Kenya Full timeABOUT THE COMPANY · The International Planned Parenthood Federation (IPPF) is a global service provider and a leading advocate of sexual and reproductive health and rights for all. For more than 60 years IPPF has been at the forefront of the battle to ensure women have the right ...
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Group Senior Finance Business Partner – Services and Technology at
Found in: beBee S2 KE - 5 hours ago
M-KOPA Solar Nairobi, Kenya Full timeM-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. · Summary · We are seeking a strategic Group Senior ...
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Front Office Specialist
Found in: beBee S2 KE - 5 days ago
International Planned Parenthood Federation (IPPF) Nairobi, Kenya Full timeIPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a world-wide movement of national organisations working with and for communities and individuals. · Summary · The Front Office Specialist Float is the face ...
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Critical Care Nurse
Found in: beBee S2 KE - 18 hours ago
County Government of Kirinyaga Nairobi, Kenya Full timeKirinyaga County borders Nyeri County, Murang'a County and Embu County.It covers an area of 1,478.1 square kilometers. The county lies between 1,158 metres and 5,380 metres above sea level in the South and at the Peak of Mt. Kenya respectively. Mt. Kenya which lies on the norther ...
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Center Operations Manager
Found in: beBee S2 KE - 5 days ago
Africa Healthcare Network Nairobi, Kenya Full timeAfrica Healthcare Network has established the first and largest dialysis chain across Sub-Saharan Africa, providing high-quality, life-saving dialysis at affordable cost. · About the job · This role will be responsible for overseeing inventory management and billing for several d ...
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Bilingual Call Center Representative
Found in: beBee S2 KE - 6 days ago
Salix Data Nairobi, Kenya Full timeABOUT THE COMPANY · Founded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation. · SALIX has a global footprint, with headquarters and sales offices in Cinci ...
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White Space Planner at
Found in: beBee S2 KE - 5 days ago
Airtel Nairobi, Kenya Full timeBharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands. · About the job · As Whitespace Planner, you will be responsible for designing and optimizing t ...
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Mat/Mental Health Specialist at
Found in: beBee S2 KE - 3 days ago
The Center for International Health, Education and Biosecurity (CIHEB) Nairobi, Kenya Full timeCiheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat ...
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Tupande Contact Center Training and Quality Assurance Specialist at
Found in: beBee S2 KE - 2 days ago
One Acre Fund Nairobi, Kenya Full timeOne Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. · About The Role · Our Contact Center of 100+ staff is based in Kakamega; this position is hybrid, ...
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Customer Service Representative at
Found in: beBee S2 KE - 3 days ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for th ...
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Sales Executive at
Found in: beBee S2 KE - 1 day ago
Angani Limited Nairobi, Kenya Full timeWe are a managed cloud services provider with resident data centers in Africa. Started in 2014, Angani was the first public cloud services provider in East Africa, and has quickly grown to have the largest footprint, now going to 5 data centers in the region · KEY RESPONSIBILITIE ...
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Aftersales & Escalations Supervisor
Found in: beBee S2 KE - 5 hours ago
BURN Nairobi, Kenya Full timeABOUT THE COMPANY · BURN Manufacturing is a local manufacturer of eco-friendly stoves in Kenya. Their product cut down on carbon emissions by 50% when cooking and helps save time. · JOB SUMMARY · The job holder will implement a process that will identify and develop the capabilit ...
Head Channels- Service Center at - Nairobi, Kenya - Equity Bank Kenya
Description
Equity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities.
With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa.
About JobWe are looking for an experienced professional to manage channels P&L profitably for EBKenya and Group subsidiaries.
Understand channels regulatory, market dynamics, governance and competitive intelligence to formulate Channel strategy for the group, to dominate in every country of operations and to implement banking Channel innovation through IT organization and partnerships to be industry best in:
Digital Suite
Physical Channels
Cards
Responsibilities.
Translate and extend platform capabilities across all channels and countries.
Ensure seamless integration and accessibility for both individual and business clients.
Curate and uphold a world-class banking experience for diverse customer segments.
Foster a user-friendly and efficient self-onboarding process across all channels.
Drive profitability exceeding budget expectations for every banking channel in each country.
Maintain real-time business intelligence on channel performance, including subscription metrics, revenue, costs, and profitability, both at the country and group levels.
Spearhead continuous innovation within the banking channels space.Collaborate with digital channel partners, IT, and solution providers to introduce groundbreaking solutions and foster growth in all subsidiaries.
Ensure strict compliance with digital channel payment regulations and guidelines.Facilitate timely cost allocation and revenue assurance down to branches in each country.
Drive the financial performance of all channels, with a specific focus on surpassing revenue targets, minimizing costs, and maximizing profits.
Provide timely updates to the Group Head of Channels, Group Head of Digital Banking, and Country Heads/Directors of Payments/Director of Customer Service on channel situations, issues, opportunities, relationships, and performance.
Oversee all development projects for the group, ensuring efficient execution and alignment with strategic objectives.Collaborate with other digital channel partners, IT, and solution providers to foster innovative solutions.
Ensure the punctual and monthly submission of comprehensive reports on channel optimization, encompassing metrics related to subscriptions, deployment status, sales performance, and financial results.
RequirementsQualifications
Experience and understanding of Banking channels developments, security and financials
Strong Marketing and Sales skills to drive retail, SME and Corporate adoption
Demonstrated ability to lead effectively and navigate interpersonal relationships within a matrix organizational structure.
Extensive experience in managing revenue, costs, profit, and digital reporting in financial contexts.
Exceptional business acumen, including the capacity to assess risk and determine optimal return levels.
Comprehensive understanding of regulatory compliance and adherence to corporate governance standards.
Proficient in cultivating and maintaining effective relationships with local regulators, government bodies
Education and Skills
Bachelor's degree in business, IT, Finance, or a related field.
Proven experience in customer support or a similar role within the banking or financial services industry.
Strong understanding of online banking, mobile banking, ATMs, and other digital channels.
Excellent communication and interpersonal skills.
Technical proficiency and ability to troubleshoot basic technical issues.
Customer-centric mindset with a commitment to resolving issues promptly