George Mecheo

Proactive and result-oriented debt recovery professional with over 10 years of experience in the banking industry, maximizing recoveries within the SME/Business Banking Segment by setting and implementing appropriate recovery strategies in line with the Bank’s Remedial Management Process and Procedures. Possess excellent knowledge in various aspects of accounting management, financial reporting, internal and external auditing procedures, and project management. Strong supervisory, organizational, and resource management skills.  Seeking to use my negotiation experience and communication skills to handle debt accounts and create agreeable contracts for organisations clients.

Debt Recovery Assistant Manager, Sept 2018 – Sept 2022
I&M Bank Limited

• Oversaw the management of recoveries in the SME/Business Banking Segment to reduce the nonperforming portfolio as per the allocated targets. This included NPLs, B20, and written-off accounts.
• Increased account releases through effective recovery and upgrades thus minimized credit losses and positively impacted banks’ profitability.
• Negotiated for an out-of-court settlement of kshs.120M against the debt of Kshs. 140M and saved the Bank the cost associated with litigation and realization expenses from auctioneers.
• Reduced The Bank's overall NPL to the current book value of Kshs. Eighteen billion in a span of 2 years.
• Successfully met company sales targets by 100% between 2018 and 2022.
• Ensured that NPL facilities were properly priced to minimize income leakage

Debt Recovery Manager, Jan 2015 – Aug 2018
ABC Bank Limited

• Assisted over 100 borrowers over the phone to negotiate repayments by fielding 30 calls daily for 24 months.
• Surpassed the quarterly goal by following strict guidelines and providing 95% customer service.
• Contacted over 200 clients with overdue accounts to formulate repayment plans; recovered 89% of the debts.
• Supported all recovery officers in daily recovery and collection activities and followed up on collection outcomes which helped them hit their targets.
• Offered effective team leadership to the 10+ recovery team to promote maximum recovery.
• Ensured the team maintained MIS and updated the various remedial management repositories with account management activities and strategies
• Ensured quarterly review of accounts where the Bank had exhausted recovery efforts and recommended, through Head BRM, for write-off in line with the CBK prudential guidelines.

Debt Recovery Assistant Manager, June – Dec 2014
Chase Bank Limited

• Supports the legal team in matters about legal recovery cases
• Liaised with all external stakeholders involved in debt recovery, including Lawyers, Auctioneers, Independent Collection Agencies, Private Investigators, Receivers, etc., while ensuring the TATs and SLAs were complied with in the recovery process.
• Provided periodic training of teams and service providers
• Ensured call visits were conducted as may be appropriate and call visit reports were filed within 7 days of the visit
• Ensured query and complaint were managed well within set TAT and SLA
• Supervised 2 supervisors who were responsible for 45 employees. Responsible for collection and recovery of indirect loans covered by Chase Bank Limited.

Debt Recovery Assistant Manager, Jan 2010 – May 2014
Co-operative Bank Limited

• Ensured client requests were handled within the set parameters –e.g., restructures, waivers, Full, finals, etc.
• Ensured efficient management of external service providers and ensured the timely renewal of all SLA
• Maintained competency development of self to ensure personal performance was optimal.
• Utilized negotiation skills to help 400 clients pay their debts, exceeding quarterly goals by 90%.
• Collected accounts receivable professionally to avoid receiving cease and desist letters, which boosted profits by 56%.
• Collaborated with the accounts department to create 10 systems for tracking and collecting payments, boosting the collection rate by 50% in Q1, 2012.
• Followed up on customer questions about their account balance and payment status via phone calls and emails.
 

Bachelor of Business Administration with IT (Accounting)
Maseno University

CPA Section I, II, III, IV, V
KASNEB

Kenya Certificate of Secondary Education
Nyamagwa Boys High School