Best professionals offering customer service representative services in Thika

Customer Service Representative in Thika, Nairobi Area

Professional Requirements

To become a successful customer service representative, one needs to possess excellent communication and interpersonal skills. This includes being able to effectively communicate with customers, colleagues, and management, as well as being able to handle difficult situations with empathy and professionalism.

Recommended Accreditations and Certifications

While not mandatory, having a certification in customer service or a related field can be beneficial in demonstrating one's commitment to the profession and staying up-to-date with industry best practices.

Choosing the Best Service Provider

When selecting a customer service representative, consider their experience, communication skills, and ability to work under pressure. It's also essential to assess their knowledge of your product or service and their ability to provide accurate information to customers.

Questions to Ask Before Hiring

• What experience do you have in customer service?
• How would you handle a difficult customer?
• What do you know about our product or service?
• How would you communicate with me and other stakeholders?

Useful References

For more information on customer service, consider consulting the following resources:

• Customer Service Institute
• International Customer Service Institute

Average Prices in Thika, Nairobi Area

The average hourly rate for a customer service representative in Thika, Nairobi Area is between 150.00 and 250.00 KES.

Requesting a Quote

When requesting a quote for customer service, be prepared to provide information about your needs, including the number of hours required, the type of service needed, and any specific requirements or expectations you may have. This will enable the service provider to provide an accurate quote and ensure a smooth process.

Fees for Customer Service Representative freelancers

The average daily fee for the experienced freelancers is 500.00 KES.

The fee varies depending on the city in which the freelancer are located. For instance, the average daily for a Customer Service Representative in Nairobi is 600.00 KES, while in Mombasa is 550.00 KES or in Thika is 450.00 KES.