beBee background
Professionals
>
Nairobi
Derby Khisa

Derby Khisa

Customer Service representative

Education / Training

Nairobi, Nairobi Area

Social


Services offered

I am an ambitious and resourceful person who has a tactful and responsible way of approaching any task that is presented to me.

Approximate rate: KSh 1,000 per hour

Experience

PROFESSIONAL DEVELOPMENT 
February 2023- Currently
Inbound Customer Service representative at Standard Focus Limited.
1.Handle Emails and Chats concerning betting issues of customers in a timely manner which allows for good customer satisfaction and seamless betting for the players.
2. Collect data such as usernames and date on birth from customers as verification.

October 2022- Dec 2022
Customer Service Representative at Majorel Kenya for a UK based campaign.
1. Handled more than 40 chats and emails by giving detailed, personalized, polite and friendly service to ensure customer satisfaction and retention.
2. Collected data such as customer names, addresses, credit card information and phone numbers to enter them in the company website.
3. Addressed customer service in a timely and accurate manner.
4. Collected the customers feedback to improve the services.

 

July - October 2022
Contact agent at Call Center International for an international campaign.
1. Ensure maximum comfort of the guests in the vacation homes by giving them seamless and

extra ordinary customer service at any point of need.

2.Obtain feedback , positive and negative from guest so as to improve the customer service

 

Education

I acquire a second class honors in Bachelor of Education Arts ( Mathematics and Geography)

Professionals who compete with Derby

Professionals in the same Education / Training sector as Derby Khisa

Professionals from different sectors near Nairobi, Nairobi Area

Jobs near Nairobi, Nairobi Area

  • Work in company

    Customer Service Representative

    The Cigna Group

    The job profile for this position is Customer Service Representative. · ...

    Nairobi

    1 month ago

  • Work in company

    Associate, Customer Service

    I&M Bank Limited

    The role holder ensures customer service delivery levels are as per the Bank's prescribed standard, customer satisfaction and retention. · ...

    Nairobi

    3 days ago

  • Work in company

    Customer Service Agent

    BURN

    +BURN is looking for an exceptional, efficient Customer Service Agent to fill the role. · +Manage outbound and inbound phone calls · Achieve daily calls and verification target · Achieve AHT Targets, SLA Target, Call Abandoned targets, and CSAT Targets (Q.A Score) · +Excellent ve ...

    Ruiru, Kiambu

    4 weeks ago