Derby Khisa

PROFESSIONAL DEVELOPMENT 
February 2023- Currently
Inbound Customer Service representative at Standard Focus Limited.
1.Handle Emails and Chats concerning betting issues of customers in a timely manner which allows for good customer satisfaction and seamless betting for the players.
2. Collect data such as usernames and date on birth from customers as verification.

October 2022- Dec 2022
Customer Service Representative at Majorel Kenya for a UK based campaign.
1. Handled more than 40 chats and emails by giving detailed, personalized, polite and friendly service to ensure customer satisfaction and retention.
2. Collected data such as customer names, addresses, credit card information and phone numbers to enter them in the company website.
3. Addressed customer service in a timely and accurate manner.
4. Collected the customers feedback to improve the services.

July - October 2022
Contact agent at Call Center International for an international campaign.
1. Ensure maximum comfort of the guests in the vacation homes by giving them seamless and

extra ordinary customer service at any point of need.

2.Obtain feedback , positive and negative from guest so as to improve the customer service

I acquire a second class honors in Bachelor of Education Arts ( Mathematics and Geography)