
Cynthia Jessy
Customer Service / Support
Services offered
I have more than 4 years of experience in managing and leading teams across multiple sectors. I am talented ,ambitious and hardworking with broad skills. I have a clear, logical mind with practical approach to problem - solving and a drive to see tasks through completion. I am eager to learn and enjoy overcoming challenges.
Experience
September 2019 to April 2022 - Apollo Agriculture Limited
Call Centre Agent
- Accurately captured of customers’ profile into the system, including a detailed sales survey.
- Verified customers’ loans and facilities packages prior to disbursement.
- Ensured a strong and creative repayment process from disbursement of loan to final premium repayment
- Diligently handled customers' inquiries via telephone and or SMS.
- Managed and resolved customers'/partners' complaints whilst ensuring that the process is seamless
Education
| 2015 | Trans-Eastern Airlines Aviation College | Diploma in Basic cargo |
| 2012 – 2014 | Nairobi Aviation college | Diploma in mass communication and journalism |
| 2011 – 2012 | Graffins College | Diploma in computer packages |
| 2008 – 2011 | Rae Girls’ High School | Kenya Certificate of Secondary Education (K.C.S.E). |
Professionals who compete with Cynthia
Professionals in the same Customer Service / Support sector as Cynthia Jessy
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Cynthia
Jobs near Nairobi, Nairobi Area
-
We're looking for a Coprime Sales Representative to open, maintain, and grow SaaS service engagements within CSS; driving participation in customer events, · handling and qualifying leads, · and developing and closing services business.Identify and prioritise new opportunities, · ...
Nairobi1 week ago
-
We are looking for a Customer Care Representative – Activations to deliver exceptional onboarding support for new M-KOPA Mobility customers. This is a process-driven role where you'll guide customers through every step of their activation journey — verifying documents, capturing ...
Nairobi, Nairobi County1 week ago
-
Maua Customer Development Representative at Mars Wrigley Kenya will empower underprivileged youth by recruiting and training micro-entrepreneurs in hard-to-reach communities. · Recruit and retain up lifters, hawkers, and stock points by identifying, training, and supporting entre ...
Nairobi1 month ago