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Cynthia Jessy

Cynthia Jessy

Customer service representative

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

I have more than 4 years of experience in managing and leading teams across multiple sectors. I am talented ,ambitious and hardworking  with broad skills. I have a clear, logical mind with practical approach to problem - solving and a drive to see tasks through completion. I am eager to learn and enjoy overcoming challenges. 

Customer service representative
Call centre agent
Approximate rate: KSh 1,500 per hour

Experience

September 2019 to April 2022 - Apollo Agriculture Limited

 Call Centre Agent

  • Accurately captured of customers’ profile into the system, including a detailed sales survey.
  • Verified customers’ loans and facilities packages prior to disbursement. 
  • Ensured a strong and creative repayment process from disbursement of loan to final premium repayment
  • Diligently handled customers' inquiries via telephone and or SMS. 
  • Managed and resolved customers'/partners' complaints whilst ensuring that the process is seamless 

Education

2015Trans-Eastern Airlines Aviation CollegeDiploma in Basic cargo
2012 – 2014Nairobi Aviation collegeDiploma in mass communication and journalism
2011 – 2012Graffins College Diploma in computer packages
2008 – 2011Rae Girls’  High SchoolKenya Certificate of Secondary Education (K.C.S.E).

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