Cynthia Jessy
Customer Service / Support
Services offered
I have more than 4 years of experience in managing and leading teams across multiple sectors. I am talented ,ambitious and hardworking with broad skills. I have a clear, logical mind with practical approach to problem - solving and a drive to see tasks through completion. I am eager to learn and enjoy overcoming challenges.
Experience
September 2019 to April 2022 - Apollo Agriculture Limited
Call Centre Agent
- Accurately captured of customers’ profile into the system, including a detailed sales survey.
- Verified customers’ loans and facilities packages prior to disbursement.
- Ensured a strong and creative repayment process from disbursement of loan to final premium repayment
- Diligently handled customers' inquiries via telephone and or SMS.
- Managed and resolved customers'/partners' complaints whilst ensuring that the process is seamless
Education
| 2015 | Trans-Eastern Airlines Aviation College | Diploma in Basic cargo |
| 2012 – 2014 | Nairobi Aviation college | Diploma in mass communication and journalism |
| 2011 – 2012 | Graffins College | Diploma in computer packages |
| 2008 – 2011 | Rae Girls’ High School | Kenya Certificate of Secondary Education (K.C.S.E). |
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