Best professionals offering call centre agent services in Nairobi
Get free quotes from professionals.
Ashley Wambui
Public Relations Officer
Marketing / Advertising / Public Relations
Solves problems quickly and efficiently, which helps in addressing any issues that may arise promptly and effectively.
Jelda Ruturi
Customer service and call centre professional
Customer Service / Support
I love attending to calls and also being able to speak directly to my clients or customers.
Laurine Ochieng
Customer care agent
Customer Service / Support
My name is Laurine Ochieng,I am 26 years old lady. I studied at Cooperative University and graduated with a diploma in Public Relations and Advertisin ...
Yvonne Muthie
Call centre agent
Customer Service / Support
I am a dedicated customer service representative with experience in call centre.
Cynthia Jessy
Customer service representative
Customer Service / Support
I have more than 4 years of experience in managing and leading teams across multiple sectors. I am talented ,ambitious and hardworking with broad ski ...
Nduta Grace
Customer Support Specialist
Customer Service / Support
Dedicated Customer Service Representative dedicated to providing quality care for · ultimate customer satisfaction. Proven ability to establish and ma ...
DENNIS KAMANDE
RECEPTIONIST/ WAITER / CALL CENTRE AGENT
Customer Service / Support
My Name is Dennis Ngonjo and am a recent graduate from Air Travel and Related Studies with an International Diploma in Hotel Management as a frresh ...
Lusiche Getrude
Customer Service
Marketing / Advertising / Public Relations
My name is Sherry and I offer Professional, Confidential and Quality Assurance service. Accuracy & Satisfaction is guaranteed as a highly organised an ...
Service Details for Call Centre Agent in Nairobi
Professional Requirements
To become a call centre agent, one needs to have excellent communication skills, both written and verbal. A high school diploma or equivalent is required, and some employers may prefer a degree in a related field such as business or communications.
Industry professionals in this field should have a good understanding of customer service principles, be able to work in a team environment, and have basic computer skills.
Recommended Accreditations and Certifications
While not mandatory, having a certification in customer service or a related field can be beneficial in this role.
Choosing the Best Service Provider
When choosing a call centre agent, consider their experience, communication skills, and ability to work in a team environment.
Questions to Ask Professionals
- What experience do you have in customer service?
- Can you provide examples of successful customer interactions?
- How do you handle difficult customers?
Useful References
For more information on call centre agents, consider visiting the website of the International Customer Service Institute.
Average Prices for Call Centre Agent Services in Nairobi
The average hourly fee for a call centre agent in Nairobi is between 100.00 KES and 200.00 KES.
The fee varies depending on the agent's experience and the type of service provided.
Requesting a Quote
When requesting a quote for a call centre agent service, provide details about the type of service required and the agent's qualifications.
This will help the agent provide an accurate quote for their services.
Fees for Call Centre Agent freelancers
The average daily fee for the experienced freelancers is 500.00 KES.
The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Agent in Nairobi is 600.00 KES while in Mombasa is 550.00 KES or in Kisumu is 450.00 KES.
call centre agent jobs near Nairobi
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Customer Experience Quality Assurance Officer
3 weeks ago
BURN Ruiru+The employee will ensure delivery of high-quality customer service within Customer Experience. This position is responsible for designing, implementing, and overseeing quality assurance programs to enhance the skills and performance of all call center agents.+ · +Call Evaluation ...
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Technical Assistant, CIME-EA
1 day ago
Aga Khan University NairobiThe Aga Khan University's Centre for Innovation in Medical Education (CIME) aims to transform education in Nursing, Medicine, Dentistry and Allied Health professions in Pakistan and East Africa through partnerships and through raising expectations of what is possible in education ...
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Reservations Center Manager
4 weeks ago
Tatu City Tatu CityThe Reservations Center Manager is responsible for leading the call center team to deliver exceptional customer service, meet performance goals, and foster a culture of continuous improvement. · ...