Best professionals offering call centre agent services in Nairobi

Service Details for Call Centre Agent in Nairobi

Professional Requirements

To become a call centre agent, one needs to have excellent communication skills, both written and verbal. A high school diploma or equivalent is required, and some employers may prefer a degree in a related field such as business or communications.

Industry professionals in this field should have a good understanding of customer service principles, be able to work in a team environment, and have basic computer skills.

Recommended Accreditations and Certifications

While not mandatory, having a certification in customer service or a related field can be beneficial in this role.

Choosing the Best Service Provider

When choosing a call centre agent, consider their experience, communication skills, and ability to work in a team environment.

Questions to Ask Professionals

• What experience do you have in customer service?
• Can you provide examples of successful customer interactions?
• How do you handle difficult customers?

Useful References

For more information on call centre agents, consider visiting the website of the International Customer Service Institute.

Average Prices for Call Centre Agent Services in Nairobi

The average hourly fee for a call centre agent in Nairobi is between 100.00 KES and 200.00 KES.

The fee varies depending on the agent's experience and the type of service provided.

Requesting a Quote

When requesting a quote for a call centre agent service, provide details about the type of service required and the agent's qualifications.

This will help the agent provide an accurate quote for their services.

Fees for Call Centre Agent freelancers

The average daily fee for the experienced freelancers is 500.00 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Agent in Nairobi is 600.00 KES while in Mombasa is 550.00 KES or in Kisumu is 450.00 KES.