Fabiola Simbro
Customer Service / Support
Services provided
Customer service representative
I am a highly professional customer service representative and a telemarketer with great creative and interpersonal abilities. I have powerful telephone skills and performance driven in high volume environment.
I am friendly, persistent and skilled in overcoming objections to close sales. I am proactive, well organized, pays high attention to details and provides good customer service.
Am also good at warm calling, documentation and reporting, outbound calling, receiving calls and have email and telephone etiquette.
Experience
Worked at startimes media limited
Customer service representative
2020- 2021
- Handled inbound calls
- Typing in data provided directly from clients
- Sort and organized paperwork after entering data to ensure it is not lost
Startimes media limited
Telesales representative
2021-2023
- Following on customers complains
- Selling company products through the phone
- Escalating customer problems
- Upwelling and crossselling of company products
MFT Fulfillment center
Telesales representative
2023 February-2023 August
- Initiated sales with potential customers
- Listening to customers needs to generate repeat sales
- Gathering and documenting customers information, payment methods, purchases and reactions to products
- Answering customers questions on the product
Education
Bachelor of arts in literature
University of Nairobi
On going course
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