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Customer Service / Support
Fabiola Simbro

Fabiola Simbro

Customer service representative
Nairobi, Nairobi Area


About Fabiola Simbro:

Customer service representative 

I am a highly professional customer service representative and a  telemarketer with great creative and interpersonal abilities. I have powerful telephone skills and performance driven in high volume environment. 

I am friendly, persistent and skilled in overcoming objections to close sales. I am proactive,  well organized, pays high attention to details and provides good customer service. 

Am also good at warm calling, documentation and reporting, outbound calling, receiving calls and have email and telephone etiquette. 


Worked at startimes media limited

Customer service representative 

2020- 2021

  • Handled inbound calls
  • Typing in data provided directly from clients
  • Sort and organized  paperwork after entering data to ensure it is not lost

Startimes media limited

Telesales representative 


  • Following on customers complains
  • Selling company products through the phone 
  • Escalating customer problems 
  • Upwelling and crossselling of company products

MFT Fulfillment center 

Telesales representative 

2023 February-2023 August 

  • Initiated sales with potential customers 
  • Listening to customers needs to generate repeat sales
  • Gathering and documenting customers information, payment methods, purchases and reactions to products 
  • Answering customers questions on the product


Bachelor of arts in literature 

University of Nairobi 

On going course

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