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MERCY KIEMA

MERCY KIEMA

Relationship Officer

Administrative

Nairobi, Nairobi Area

Social

Services offered

I have studied Business Management in 
Kenyatta University, Nairobi from 
Sep 2015 - Jul 2019. 
Bachelor of Science in Business Management -Financial management
-business administration
-business law
-Accounts management 

 

 

In my work experience, I have had great achievements as:
1.  Best Team Leader of the year by ensuring my team met the sales quotas for the year at
Platinum Credit. 

2. Highest disbursements for two consecutive months as a telesales representative at Platinum
Credit.
3.  Highest disbursement at my branch as a Relationship officer at MyCredit LTD, I was able to
increase the branch’s profits by 10%.
4. Achieved lowest Portfolio at Risk by ensuring debt collection management of previously financed clients. 

 

 

Skills
Sales and Marketing
• • • • •
Accounting and Finance
• • • • •
Customer Service relations • • • • • Key Accounts Relationships • • • • • Communication

Customer service representative
Team leader
Telesales representative
Relationship officer
Approximate rate: KSh 800 per hour

Experience

Platinum Credit Limited, Nairobi Nov 2018 - - May 2021

Customer Service Representative, Team Leader & Tele sales Representative

Recording sales calls and meetings details for future reference •Keeping a track of KPIs •Taking up any urgent requests or queries in a timely manner •keep track of incoming clients and educate the staff on how to market, convert and maintain clients. .recover all monies disbursed in the most amicable way from clients on default •Answering client or customer questions about properly using or accessing a product or service •Taking or processing orders for a product or service •Listening to customer or client complaints or concerns and working to resolve their issues

MyCredit LTD, Nairobi Jun 2020 - Present

Relationship Officer 

•Developing and managing a portfolio of clients interested in financial services. •Achieving monthly sales targets by identifying and developing new customers. •Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet •Coordinating pre-sales and post-sales follow up •Achieving and exceeding weekly and monthly KPI’s •Management of Portfolio at Risk through effective debt collection

 

Education

Business Management 

Kenyatta University, Nairobi 

Sep 2015 - Jul 2019 

Bachelor of Science in Business Management -Financial management

 -business administration -business law -Accounts management

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