Best professionals offering customer service representative services in Ruiru

Customer Service Representative

Description

A customer service representative is a professional responsible for handling customer inquiries, concerns, and feedback in a timely and effective manner.

Requirements

To perform this service, one needs to possess excellent communication skills, both written and verbal, as well as the ability to remain calm under pressure. Industry professionals should also be knowledgeable about the products or services they are representing.

Accreditation and Certification

Recommended accreditations and certifications for customer service representatives include the Certified Customer Service Representative (CCSR) or the Certified Customer Service Manager (CCSM).

Tips for Choosing the Best Service Provider

When selecting a customer service representative, consider their experience, language skills, and ability to adapt to different situations. It's also essential to check their communication style and ensure it aligns with your business needs.

Questions to Ask Professionals

• What experience do you have in customer service?
• Can you provide examples of successful customer service experiences?
• How do you handle difficult customer interactions?

References

For more information on customer service, refer to the International Customer Service Institute (ICSI) or the Customer Service Institute of America (CSIA).

Average Prices for Customer Service Representatives in Ruiru

The average daily fee for a customer service representative in Ruiru is KES 1,500. However, this can vary depending on the city. For instance, in Nairobi, the average daily fee is KES 2,000, while in Mombasa, it is KES 1,200. In Kisumu, the average daily fee is KES 1,800.

Requesting a Quote

When requesting a quote for customer service, provide detailed information about your business needs, including the type of service required, the number of customers, and the desired level of communication. This will enable the customer service representative to provide an accurate quote for their services.

Fees for Customer Service freelancers

The average daily fee for the experienced freelancers is KES 1,500.

The fee varies depending on the city in which the are located. For instance, the average daily for a Customer Service in Nairobi is KES 2,000, while in Mombasa is KES 1,200 or in Kisumu is KES 1,800.