Best professionals offering customer service representative services in Kiambu

Customer Service Representative in Kiambu

About the Service

A customer service representative is a professional responsible for handling customer inquiries, providing support, and resolving issues related to a company's products or services.

Professional Requirements

To become a customer service representative, one typically needs to have a high school diploma or equivalent and excellent communication skills. Industry professionals often have a degree in business, communications, or a related field.

Recommended Accreditations and Certifications

While not always required, certifications like the Certified Customer Service Representative (CCSR) or the Certified Service Desk Analyst (CSDA) can demonstrate expertise and commitment to the field.

Choosing the Best Service Provider

When selecting a customer service representative, consider their experience, language proficiency, and ability to work under pressure. It's also essential to check their knowledge of the product or service and their problem-solving skills.

Questions to Ask Professionals

• What experience do you have in customer service?
• Can you provide examples of how you've handled difficult customer situations?
• How do you stay up-to-date with product or service knowledge?
• Can you describe your problem-solving approach?
• How do you measure customer satisfaction?

Useful References

For more information on customer service representatives, consider visiting the International Customer Service Institute (ICSI) or the Customer Service Institute of America (CSIA).

Average Prices

The average daily fee for a customer service representative in Kenya is KES 2,500. In Nairobi, the capital city, the average daily fee is KES 3,000, while in Mombasa, it's KES 2,200. In Kisumu, the average daily fee is KES 2,800.

Requesting a Quote

When requesting a quote for customer service representation, provide detailed information about your project, including the type of service required, the number of hours needed, and any specific requirements or qualifications desired. This will help ensure that you receive accurate quotes from qualified professionals.

Fees for Customer Service Representative freelancers

The average daily fee for the experienced freelancers is KES 2,500.

The fee varies depending on the city in which the are located. For instance, the average daily for a customer service representative in Nairobi is KES 3,000 while in Mombasa is KES 2,200 or in Kisumu is KES 2,800.