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    Reservations Agent - Nairobi, Kenya - Kempinski Hotels

    Kempinski Hotels
    Kempinski Hotels Nairobi, Kenya

    16 hours ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

    Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.

    For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

    In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

    JOB SUMMARY

    The incumbent of this position is responsible to materialize the maximum number of requests and reservations. Skills, Knowledge and ExpertiseGood knowledge of Opera PMSAt least 1 year of previous experience in a reservation's role.Excellent proficiency in and English, both written and spoken.Sales and guest relations skills.Detail-orientated.Good communicator and listening skills.Demonstrate energy and enthusiasm.Ability to identify errors and proper reporting.

    RESPONSIBILITIES

    Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.Ensure clients' satisfaction and adherence to Kempinski service standards.Follow internal credit policy.Follow up on lost business and bring information about them to the knowledge of the department superiors.Spot-check reservations made the previous day and check all VIP arrivals.Follow the internal up-sell programme for Reservations department.Perform any other duties as assigned to them by management.

    REQUIRED SKILLS

    Conflict and complaint resolution, Reporting, Customer service, Communication, Customer relations

    REQUIRED EDUCATION

    Bachelor's degree

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