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Reservations Agent at
1 week ago
Radisson Hotel Group Nairobi, Kenya Full timeRadisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. · TASKS, DUTIES AND RESPONSIBILITIES · MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION · Greets guests ...
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Reservations Agent at
1 week ago
Marriott Nairobi, Kenya Full timeMarriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C. ...
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Reservations Agent at
2 days ago
Kempinski Hotels Nairobi, Kenya Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · The incumbent of this position is responsible to materialize the maximum number of req ...
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Reservations Agent
2 days ago
Kempinski Hotels Nairobi, Kenya Full timeABOUT THE COMPANY · Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. · Located in many of the world's most well-known cities and resorts, the Kempinski c ...
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Reservations Manager at
1 day ago
Flexi-Personnel Nairobi, Kenya Full timeFlexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consu ...
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Sales Executive
5 days ago
Kenya Airways Nairobi, Kenya Full timeABOUT THE COMPANY · Kenya Airways is the Africa's Leading Airline-Business in the World. · JOB SUMMARY · Job Requirements Bachelor's degree in business related field from recognized institution with minimum 4years' experience in Sales & Marketing. OR Diploma in Business related f ...
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Training Reservations Officer at
3 days ago
Indepth Research Services (IRES) Nairobi, Kenya Full timeIndepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agricul ...
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Sales Executive at
3 days ago
Kenya Airways Nairobi, Kenya Full timeKenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. · Job Purpose: - · R ...
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Team Lead
1 week ago
Kenya Airways Nairobi, Kenya Full timeABOUT THE COMPANY · Kenya Airways is the Africa's Leading Airline-Business in the World. · JOB SUMMARY · Qualification (Minimum) Degree in related Field O' or 'A' level of education IATA/UFTAA Diploma/intermediate to advance airline fares and ticketing course3 years airline exper ...
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Travel Agent at
1 week ago
Complete Solutions Insurance Brokers Limited Nairobi, Kenya Full timeComplete Solutions Insurance (CSI) Brokers Ltd is "Your 1 Stop Insurance Solution" for all your Insurance needs. · Job brief · We are looking for a passionate Travel Agent who will cooperate with clients to determine their travel needs and advise them on appropriate destinations, ...
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Claims Intern
1 week ago
Absa Group Ltd Nairobi, Kenya Full timeJOB SUMMARY · Job DescriptionEnsure that the allocated claims processes are performed within the time frames as agreed with clients, brokers, and other departments to ensure service delivery.Ensure that service providers fee notes, invoices and Discharge vouchers are settled with ...
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Reservation Officer at
4 days ago
Micato Safaris Nairobi, Kenya Full timeFor every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like "well-loved, out-of-town relatives." · Duties & Responsibiliti ...
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World Agroforestry Centre (ICRAF) Nairobi, Kenya Full timeThe World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. · Overview · The role of CIRAD's regiona ...
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Assistant General Manager
6 days ago
And Beyond Nairobi, Kenya Full timeEvery day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, appl ...
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Royal Service Agent
4 days ago
Fairmont Hotels & Resorts Nairobi, Kenya Full timeThe Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high · Summary · Fairmont Mount Kenya Safari Clu ...
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Coordinator, Regional Office
1 week ago
ChildFund International Nairobi, Kenya Full timeABOUT THE COMPANY · Worldwide, 570 million children live in extreme poverty, vulnerable to many factors that threaten their well-being. Children need protection, support and care at each stage of childhood to stay safe, healthy, learning and on track to achieve their potential. C ...
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Tours and Travel Consultant at
1 day ago
Cytonn Investments Nairobi, Kenya Full timeCytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional ...
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Videography and Photography Consultant at
5 days ago
World Agroforestry Centre (ICRAF) Nairobi, Kenya Full timeThe World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. · Purpose of Assignment · The purpose of ...
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Administrative Officer at
1 week ago
International Fertilizer Development Center (IFDC) Nairobi, Kenya Full timeWe provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. · Responsibilities · Administrative and Facilities: · Serve as the first point of contact for the IFDC office. Oversee guests, manage and direct office ...
Reservations Agent - Nairobi, Kenya - Marriott International
Description
ABOUT THE COMPANY
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities
JOB SUMMARY
PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None
RESPONSIBILITIES
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
REQUIRED SKILLS
Customer service, Communication
REQUIRED EDUCATION
Diploma, Associate's degree