About Maureen Thumbi:
| An organized, results-oriented customer service professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills. Competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive administrative and organizational skills, able to adapt well to new environments and learn new processes quickly in order to achieve outstanding results. An energetic team player with highly developed multi-tasking skills and an eye for upselling. Seeking a new, challenging role which will utilize existing skills. |
Experience
Jacaranda Motors Limited/ Service Advisor
September 2021 – Present
Assisted customers to understand their car maintenance or repair options.
Meet and greet customers and assist with enquiries.
Discuss and resolve service outcomes, schedule and book appointments, manage vehicle drop-off and vehicle pick-up.
Provide customers with information and advice on warranty protections and potential cost savings.
Manage and oversee the dealership workflow and schedule.
Continuously update customers to advise them about service changes and or car pick-up times.
Maintain positive customer relationships to ensure repeat business.
Liaising with service technicians about parts, ordering and ensuring parts are available when needed.
Preparing cost estimates for customers and negotiating agreement
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Muthaiga Country Club / Restaurant Hostess/Waitress
September 2017 - April 2020
Scheduled dining room reservations, arranged parties, special events, or special services for diners, received and recorded dining reservations, handling customer queries.
Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients.
Accurately communicated patrons’ orders to kitchen staff and entered orders into POS systems to facilitate billing.
Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.
Very proficient in handling VIP customers which included the Presidential family, Ambassadors, Senior Ministers and CEOs.
Familiarity with implementation of health and safety regulations.
Maintained compliance with the company policies and procedures for food safety, sanitation and quality.
Trained incoming staff regarding the club’s procedures, culture, and practices.
East African Breweries Ltd / Juicy Fruit / Oriflamme Cosmetics Company / Promotional Sales Agent
November 2014 – July 2017
Analyzed and properly processed product returns.
Assisted customers with finding alternative merchandise to meet their needs.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Organized racks, shelves, and tents to maintain store visual appeal.
Engaged customers and promoted specific merchandise.
Delivered quality customer service and developed relationships with prospective customers
Maintained detailed product knowledge and responsible for presentations to customers.
Effectively managed customer queries and complaints to their satisfaction
Nigel Henson’s Associates / Internship
August 2014 - Oct2014
- Attached to the human resource department where l gained skills in
- Personal registry
- Confidential registry
- Salaries
Appointments
Education
New Skills Academy
Certificate in Admin, PA and Secretarial Certificate
April 2021, United Kingdom
PR Academy
Certificate in Introduction to Public Relations
March 2021, United Kingdom
International Business Management Institute
Certificate in Marketing & Communication
February 2021, Berlin, Germany
New Skills Academy
Diploma in Digital Marketing
September 2020, United Kingdom
Nairobi Institute of Business Studies
Diploma in Journalism & Mass Communication
January 2013 - June 2014, Kenya
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MAUREEN MWANULI
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Jobs near Nairobi, Nairobi Area
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