Angey Otwoma

I am committed to delivering high level customer service 

The Living Adventure Managed by Accor, Oct 2022 - Dec 2022

Receptionist

• Participated in the pre-opening of 1576 rooms (Residences managed by Accor) used by the football fans during the 2022 Worldcup in Doha ,Qatar.
• Assisted guests with pre check-in formalities.
• Achieved checking in and out more than 200 guests on a daily basis in a professional and timely manner.
• Handled guests inquiries,complaints and solicited for feedback.
• Worked together with other departments to ensure guest satisfaction.
• Ensured the cleanliness and neatness of the front office area.

Safari Park Hotel - Nairobi , July 2021 - Oct 2021

Front Desk Agent Trainee

• Greeting and welcoming guests upon arrival.
• Register and process all check-in and checkout tasks.
• Ensure the cleanliness and neatness of the front office area.
• Provide general information and assistance to guests.
• Cashiering.
• Answering and directing calls at the switchboard.
• Assisting the reservstions manager with taking reservations.
• Coordinating with porters,concierge,kitchen and housekeeping staff.

• Certificate in Front Office Operations : Kenya Utalii College 2019 -2022
• Certificate in Front Desk Techniques  : Kenya Utalii College 2018 - 2018