Angey Otwoma
Tourism / Travel / Hospitality
About Angey Otwoma:
I am committed to delivering high level customer service
Experience
The Living Adventure Managed by Accor, Oct 2022 - Dec 2022
Receptionist
- Participated in the pre-opening of 1576 rooms (Residences managed by Accor) used by the football fans during the 2022 Worldcup in Doha ,Qatar.
- Assisted guests with pre check-in formalities.
- Achieved checking in and out more than 200 guests on a daily basis in a professional and timely manner.
- Handled guests inquiries,complaints and solicited for feedback.
- Worked together with other departments to ensure guest satisfaction.
- Ensured the cleanliness and neatness of the front office area.
Safari Park Hotel - Nairobi , July 2021 - Oct 2021
Front Desk Agent Trainee
- Greeting and welcoming guests upon arrival.
- Register and process all check-in and checkout tasks.
- Ensure the cleanliness and neatness of the front office area.
- Provide general information and assistance to guests.
- Cashiering.
- Answering and directing calls at the switchboard.
- Assisting the reservstions manager with taking reservations.
- Coordinating with porters,concierge,kitchen and housekeeping staff.
Education
- Certificate in Front Office Operations : Kenya Utalii College 2019 -2022
- Certificate in Front Desk Techniques : Kenya Utalii College 2018 - 2018
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