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Angey Otwoma

Angey Otwoma

Front Office Receptionist

Tourism / Travel / Hospitality

Nairobi, Nairobi Area

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About Angey Otwoma:

I am committed to delivering high level customer service 

Experience

The Living Adventure Managed by Accor, Oct 2022 - Dec 2022

Receptionist

  • Participated in the pre-opening of 1576 rooms (Residences managed by Accor) used by the football fans during the 2022 Worldcup in Doha ,Qatar.
  • Assisted guests with pre check-in formalities.
  • Achieved checking in and out more than 200 guests on a daily basis in a professional and timely manner.
  • Handled guests inquiries,complaints and solicited for feedback.
  • Worked together with other departments to ensure guest satisfaction.
  • Ensured the cleanliness and neatness of the front office area.

 

Safari Park Hotel - Nairobi , July 2021 - Oct 2021

Front Desk Agent Trainee

  • Greeting and welcoming guests upon arrival.
  • Register and process all check-in and checkout tasks.
  • Ensure the cleanliness and neatness of the front office area.
  • Provide general information and assistance to guests.
  • Cashiering.
  • Answering and directing calls at the switchboard.
  • Assisting the reservstions manager with taking reservations.
  • Coordinating with porters,concierge,kitchen and housekeeping staff.

 

Education

  • Certificate in Front Office Operations : Kenya Utalii College 2019 -2022
  • Certificate in Front Desk Techniques  : Kenya Utalii College 2018 - 2018

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