maureen murrey

Highly dependable project delivery associate who has been able to seamlessly and successfully adapt to different positions in different companies. I am currently in the project delivery space with the utmost passion for delighting clients. This has consistently been fueled by my desire to provide quality customer service experience as a crucial success metric. As a team leader, I have leveraged empowering my team to buy into the client's vision in order to deliver excellent results that are measurable and at par with the desired expectations. The consistent improvement and success of my team has also been made possible by remaining creative in ways to keep them motivated. I've also had experience working with startups and multinational companies characterized by dynamic working environments. My interpersonal, negotiation, and communication skills have enabled me to work with different stakeholders cohesively. I intend to blend all my experiences, passions, and strengths in providing quality project delivery and world-class customer satisfaction.

Project Delivery Associate (Promotion) April 2021 - Present                                                 CloudFactory Kenya 

● Client orientation on the different products, services, and customer service processes 

● Resolving and responding to customer’s complaints from all channels and reporting on the same 

● Develop feedback or complaints procedures for clients to use 

● Establish a balanced team environment with a focus on continuous improvements, best practices and member focus 

● Taking the lead on 5+ key accounts by ensuring deliverables are met as per the contracts 

● Developing strategies to adapt to changing business needs 

● Risk, capacity, operations, performance, and finance management 

● Conducting quarterly operational management reviews Project Delivery Assistant (Promotion) July 2018 - March 2021 CloudFactory Kenya 

● Continuous Improvement and monitoring of team's performance 

● Preparing outputs and reporting metrics and project updates to the clients 

● Ensuring team's productivity is up to the expectation and such that deliverables are met 

● Designing and delivering training content for the team 

● Manage client expectations and communicate with all stakeholders throughout the project cycle 

● Ensuring smooth running of the projects in absence of team leads 

● Initiate invoices with the accounting department on given billing cycle 

Data Analyst Sep 2017 - Jun 2018                                                                                            CloudFactory Kenya ● Data entry 

● Data analysis 

● Convert unstructured data into structured data 

Marketing and Administration Feb 2017 - Aug 2017                                                                 Wajee Mara Camp ● Make reservations for guests 

● Maintain constant communication with clients and tour agents 

● Manage the camp's social media platforms 

● Supervise the staff at the camp 

● Place orders for the camp's inventory 

● Financial management

 ● Organize and coordinate trips to the Maasai Mara 

● Managing and maintaining the camps database 

● Managing all marketing for the camp 

● Developing and implementing the marketing strategies of the camp 

Intern-Programmes Administrator Jul 2016 - Feb 2017                 Friends of Nairobi National Park (FoNNaP) 

● Maintain and manage the membership database. 

● Manage communications with members. 

● Financial management of the organization with the assistance from 

● treasurer of the board

● Assist in the implementation of FoNNaP projects 

● Organizing members' monthly meetings and activities.

Bachelors of Science Environmental Education 

Sep 2011 - Dec 2015 

● Kenyatta University, Nairobi Kenya