-
Manager, Customer Excellence Systems
2 weeks ago
KCB Bank Kenya Nairobi, KenyaKey Responsibilities: · Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS · Monitoring and supporting the av ...
-
Manager, Customer Excellence Systems at
1 week ago
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Kenya Trade Network Agency Nairobi, Kenya Full timeABOUT THE COMPANY · Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury established in in January 2011 to establish, implement and manage the National Electronic Single Window System (KenyaTradeNet System) and to facilitate trade. Kenya TradeN ...
-
Finance Assistant at
1 week ago
Fairtrade International Nairobi, Kenya Full timeFairtrade International is an internationally recognized, non-profit organization that works to secure fairer trade terms so that farmers and workers in developing countries can invest in a better future for themselves and their communities. · DUTIES & RESPONSIBILITIES · Financia ...
-
ICT Technical Officers
5 days ago
Siginon Group Nairobi, Kenya Full timeAt Siginon Group, our determination to achieve our vision of being Africa's world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers · JOB PURPOSE · Re ...
-
Pre-Sales Engineer at
5 days ago
Opticom Kenya Limited Nairobi, Kenya Full timeOpticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service. · Responsib ...
-
Senior ICT Officer
1 week ago
Alliance for a Green Revolution in Africa (AGRA) Nairobi, Kenya Full timeAGRA is an alliance led by Africans with roots in farming communities across the continent. We understand that African farmers need uniquely African solutions designed to meet their specific environmental and agricultural needs so they can sustainably boost production and gain ac ...
-
Senior Technician
3 days ago
Water Mission Nairobi, Kenya Full timeWater Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, s ...
-
ICT Manager at
5 days ago
Fanisi HR Solutions Nairobi, Kenya Full timeFanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital ...
-
System Support Lead at
5 days ago
PYCS Nairobi, Kenya Full timePycs are a technology team with a strong background in financial systems and seek to resolve recurrent problems that financial institutions face with our solutions. · Role Purpose: · The System Support Engineering Lead is pivotal in maintaining operational excellence, ensuring sy ...
-
Senior Technician
1 week ago
Water Mission Nairobi, Kenya Full timeWater Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, s ...
-
Senior Technician at
1 week ago
Water Mission Nairobi, Kenya Full timeWater Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, s ...
-
Senior Technician
3 days ago
Water Mission Nairobi, Kenya Full timeWater Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, s ...
-
Junior Data Analyst at
4 days ago
ThinkWell Nairobi, Kenya Full timeThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, P ...
-
Humanitarian Advisor
2 weeks ago
Save the Children Nairobi, Kenya Full timeThe Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · The Humanitarian Advisor - Health Informatics i ...
-
Fire Technician at
6 days ago
Fire Technician at Opticom Kenya Limited Nairobi, Kenya Full timeOpticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service · Main Dutie ...
-
Electrical Technician
6 days ago
Aga Khan Education Service, Kenya (AKESK) Nairobi, Kenya Full timeThe Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years' experience operating schools in Kenya. Our first formal schools were opened in 1918, and AKESK currently operates 11 schools in Nairobi, ...
-
ThinkWell Nairobi, Kenya Full timeThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, P ...
-
Information Systems Auditor
1 week ago
Corporate Staffing Services Nairobi, Kenya Array· IT jobs. As a market leader, we are dedicated towards creating and achieving excellence and the only way we can do it is through our people. Together, we share a common set of values rooted in integrity, excellence and a strong team ethic. We therefore provide you with a super ...
-
Certified Information Systems Auditor
1 week ago
Premier Bank Nairobi, Kenya Full timeAt a glance we are a bank that leverages cutting-edge technology to empower customers, Business and revolutionize their banking experiences. With a focus on customer-centricity, we are not just about offering another banking option; it's about delivering a transformative end to e ...
Manager Customer Excellence Systems - Nairobi, Kenya - KCB Group
Description
ABOUT THE COMPANY
KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.
JOB SUMMARY
The PersonFor the above position, the successful applicant should have the following:University Degree in Information Technology, Computer Science, or a related discipline.Professional Qualifications: MCSE /MCITP/MCSAAt Least 5 years' extensive technical knowledge and experience of Telephony and CRM Technologies.At Least 4 years' extensive technical knowledge of Microsoft Active Directory, DNS, DHCP, TCP/IPAt least 2 years' knowledge of Customer Experience Systems Implementation & Capabilities
RESPONSIBILITIES
Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNSMonitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance.Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms.Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms.Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts.Design and oversee new applications and enhancements to existing applications, software, and operating systems.Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives.Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.Ensure the customer experience platforms adhere to KCB Group compliance and security standards.
REQUIRED SKILLS
Reporting, Technical support, IT support, Customer support, CRM systems
REQUIRED EDUCATION
Bachelor's degree