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Manager Customer Excellence Systems
Found in: beBee S2 KE - 4 days ago
KCB Group Nairobi, Kenya Full timeABOUT THE COMPANY · KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. · JOB SUMMARY · The PersonFor the above position, the successful applicant should have the follo ...
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Manager, Customer Excellence Systems
Found in: beBee S2 KE - 4 days ago
KCB Bank Kenya Nairobi, KenyaKey Responsibilities: · Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS · Monitoring and supporting the av ...
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Finance Assistant at
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Fairtrade International Nairobi, Kenya Full timeFairtrade International is an internationally recognized, non-profit organization that works to secure fairer trade terms so that farmers and workers in developing countries can invest in a better future for themselves and their communities. · DUTIES & RESPONSIBILITIES · Financia ...
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ICT Technical Officers
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Siginon Group Nairobi, Kenya Full timeAt Siginon Group, our determination to achieve our vision of being Africa's world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers · JOB PURPOSE · Re ...
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Pre-Sales Engineer at
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Opticom Kenya Limited Nairobi, Kenya Full timeOpticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service. · Responsib ...
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System Support Lead at
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PYCS Nairobi, Kenya Full timePycs are a technology team with a strong background in financial systems and seek to resolve recurrent problems that financial institutions face with our solutions. · Role Purpose: · The System Support Engineering Lead is pivotal in maintaining operational excellence, ensuring sy ...
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Senior Technician at
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Water Mission Nairobi, Kenya Full timeWater Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, s ...
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Senior Technician
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Water Mission Nairobi, Kenya Full timeWater Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, s ...
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Senior ICT Officer
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Alliance for a Green Revolution in Africa (AGRA) Nairobi, Kenya Full timeAGRA is an alliance led by Africans with roots in farming communities across the continent. We understand that African farmers need uniquely African solutions designed to meet their specific environmental and agricultural needs so they can sustainably boost production and gain ac ...
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Information Systems Auditor
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Corporate Staffing Services Nairobi, Kenya Array· IT jobs. As a market leader, we are dedicated towards creating and achieving excellence and the only way we can do it is through our people. Together, we share a common set of values rooted in integrity, excellence and a strong team ethic. We therefore provide you with a super ...
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Humanitarian Advisor
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Save the Children Nairobi, Kenya Full timeThe Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · The Humanitarian Advisor - Health Informatics i ...
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Fire Technician at
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Certified Information Systems Auditor
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Premier Bank Nairobi, Kenya Full timeAt a glance we are a bank that leverages cutting-edge technology to empower customers, Business and revolutionize their banking experiences. With a focus on customer-centricity, we are not just about offering another banking option; it's about delivering a transformative end to e ...
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Accountant at
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LVCT Health Nairobi, Kenya Full timeLVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are ...
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Global Logistics Systems Specialist at
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Save the Children Nairobi, Kenya Full timeThe Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · Save the Children International (SCI) is underg ...
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Finance Officer at
Found in: beBee S2 KE - 1 day ago
Technical University of Mombasa Nairobi, Kenya Full timeA university of global excellence in advancing Knowledge, science and Technology. To provide leadership and outstanding programmes by engaging in scholarly reflection, cultivating critical thinking and advancing creative problem-solving skills in the fields of engineering, the sc ...
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Engineer Infrastructure Operations
Found in: beBee S2 KE - 3 days ago
Safaricom Kenya Nairobi, Kenya Full timeSafaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-ad ...
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Unix/Linux Engineer at
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Frank Management Consult Ltd Nairobi, Kenya Full timeFrank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity. · Summary · We are seeking a Unix/Linux Engineer who will be accountable for availabi ...
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Senior IT Desktop Support at
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iSON Xperiences Limited Nairobi, Kenya Full timeiSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. · Summary · The senior IT Desktop sup ...
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Analyst - Grants Management at
Found in: beBee S2 KE - 2 days ago
Bioversity International Nairobi, Kenya Full timeEstablished in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system. · About the position · The Analyst - Grants Manageme ...
Manager, Customer Excellence Systems at - Nairobi, Kenya - KCB Bank Kenya
Description
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016.
The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.
Key Responsibilities:
Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.
Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performanceEnsure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms
Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms
Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts
Design and oversee new applications and enhancements to existing applications, software, and operating systems.
Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives
Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availabilityFor the above position, the successful applicant should have the following:
University Degree in Information Technology, Computer Science, or a related discipline.
Professional Qualifications:
MCSE /MCITP/MCSA
At Least 5 years' extensive technical knowledge and experience of Telephony and CRM Technologies.
At Least 4 years' extensive technical knowledge of Microsoft Active Directory, DNS, DHCP, TCP/IP
At least 2 years' knowledge of Customer Experience Systems Implementation & Capabilities