About Stephen Karanja:
I'm a professional with over 10 years of experience delivering large IT solutions for a leading manufacturing organization. Highly organized, passionate, persuasive, and articulate, able to achieve results others believed impossible. I am experienced in team development, service-level delivery management, solutions design, and delivery management.
Experience
WORK EXPERIENCE
JAN 2010 – JAN 2015: Crown Paints Kenya Ltd
ICT Officer (ICT Depot Representative Dar es Salaam Road)
- Monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
- Undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions
- Maintaining and updating the organizational ICT systems across the organization to retain current information.
- Ensuring the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
- Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices
- Providing user support on ICT hardware and network infrastructure and carrying out preventative maintenance of ICT equipment through regular updates of operating systems.
- Participating in timely preparation of the ICT department budgets, work plans and reports
- Helping to audit, prevent, respond, and remediate security incidents
- SAP HANA End user support
- Monitoring the Wide Area Network and the Local Area Network and ensuring optimum output performance within the organization to enable smooth internet and network connectivity.
JAN 2016 – 2019: Crown Paints Kenya Ltd
INFOSEC Officer
- Identifying vulnerabilities in the organization’s network.
- Developing and implementing a comprehensive plan to secure the organization’s computing network.
- Monitoring network usage to ensure compliance with security policies.
- Keeping up to date with developments in IT security standards and threats.
- Performing penetration tests to find any flaws.
- Collaborating with management and the IT department to improve security.
- Documenting any security breaches and assessing their damage.
- Educating colleagues about security software and best practices for information security.
JAN 2019 – 2022: Crown Paints Kenya Ltd
ICT Projects Coordinator
- Reporting to the Head of Departments on project status, progress, budget, as well as on team members performance and procurement status.
- Analyze project requests from management to identify project goals and objectives
- Responsible for preparation of project reports and briefings, correspondence and responses to allow the timely exchange of information
- Manage deliverables, resource calendars, and expense reports.
- Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
- Ensuring project deadlines are met.
- Determining project changes.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
Education
September 2006 – May 2008
Jomo Kenyatta University of Agriculture and Technology
Diploma in Business Information Technology (DBIT)
January 2009 – April 2011
Kenya Methodist University
Bachelor of Business in Information Technology (BBIT)
CERTIFICATIONS
- Sophos End User Protection
- Fortinet NSE 1
- Fortinet NSE 2
- Fortinet NSE 3
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