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    Area Manager at - Nairobi, Kenya - Victoria Court

    Victoria Court
    Victoria Court Nairobi, Kenya

    3 days ago

    Default job background
    Full time
    Description

    Victoria Courts offers you a unique shopping experience in welcoming showrooms, featuring a wide range of products under one roof and offers a distinctive customer service.


    Key Responsibilities:

    Revenue and Sales Management:
    Develop and implement strategies to meet or exceed sales and revenue targets for each branch within your area. Analyze sales data to identify trends, opportunities for growth, and areas for improvement.

    Operational Excellence:

    Ensure all branches operate efficiently and effectively, maintaining the highest standards of customer service, store presentation, and compliance with company policies and procedures.


    Staff Management and Development:

    Lead, manage, and motivate branch managers and their teams to achieve excellence in sales, customer service, and store operations.

    Conduct regular performance reviews, provide training and development opportunities, and manage staffing needs across all locations.

    Customer Service:
    Uphold and enhance customer service standards across all branches. Ensure customer complaints and issues are resolved promptly and satisfactorily.


    Inventory Management:
    Oversee inventory levels and stock management practices to ensure availability of products, optimal stock turnover, and minimal waste.

    Financial Management:
    Manage budgets, control expenses, and analyze financial performance to enhance profitability across all branches.

    Market Analysis and Strategy:
    Monitor market trends, competitor activity, and customer preferences to adapt strategies and seize market opportunities.

    Compliance and Safety:

    Ensure all operations comply with legal and regulatory requirements and that all branches maintain high standards of health and safety.

    Qualifications

    Bachelor's degree in Business Administration, Management, Retail Management, or a related field.

    Proven experience in retail management, with at least 3-5 years in a multi-store or area management role, preferably in the home furniture or related sector.

    Strong leadership and team management skills, with the ability to motivate and lead teams across multiple locations.
    Excellent communication and interpersonal skills, capable of building strong relationships with staff, management, and customers.
    Proficient in data analysis, budgeting, and financial management.
    Flexibility to travel between stores and adapt to a dynamic retail environment
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