Hospitality (4 positions) - Nairobi, Kenya - Azure Resort

Description

Responsibilities:

• Greet guests warmly upon arrival and escort them to their tables, ensuring a positive first impression.
• Present menus and provide detailed explanations of menu items, highlighting specials and recommendations.
• Take accurate food and beverage orders from guests, ensuring special requests and dietary restrictions are noted.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of orders to guests' tables.
• Serve meals and beverages to guests, adhering to fine dining service standards and proper etiquette.
• Monitor table settings and maintain a clean and organized dining area throughout the meal service.
• Anticipate guests' needs and promptly address any concerns or special requests to ensure a seamless dining experience.
• Suggest wine and beverage pairings based on guests' preferences and menu selections.
• Process payments accurately and efficiently, handling cash and credit transactions.
• Collaborate with other team members, including bartenders and hosts/hostesses, to provide a cohesive and exceptional guest experience.
• Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and sourcing.
• Participate in staff meetings and training sessions to enhance service skills and stay updated on menu offerings.

Education

• Certificate/Diploma in Hospitality Management or a related field is preferred

Knowledge, skills and abilities

• Attention to detail and a proactive attitude toward guest satisfaction.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Fluent proficiency in English is required; knowledge of additional languages is a plus.
• Must be able to stand, walk, and carry heavy trays for extended periods.
• Availability to work evenings, weekends, and holidays as required.
• Strong understanding of fine dining service etiquette and guest interaction.
• Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse clientele
• Excellent organizational and multitasking abilities, especially during peak dining hours.