-
IT Support Manager
1 week ago
West Indian Ocean Cable Company ( WIOCC) Nairobi, Kenya Full timeJOB SUMMARY · Minimum Qualifications:computer science / engineering or equivalent from a recognized universityCloud Technical certifications in Microsoft 365, Mimecast or OthersProfessional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.Experience & Skills:R ...
-
Applications Support Manager at
1 week ago
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Dairy Innovation Support Manager at
5 days ago
Baraka Agriculture College Nairobi, Kenya Full timeFounded in 1974, Baraka agricultural College has been known to train farmers and form four leavers on Sustainable Agriculture and Rural development. · Applicants are invited for the position of Dairy innovation support manager at Baraka Agriculture College (BAC). · Summary · The ...
-
Intern - Programme Management Support at
3 days ago
UN-Habitat Nairobi, Kenya Full timeThe United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. · Responsibiliti ...
-
Project Management Support Associate at
2 days ago
United Nations Office for Project Services (UNOPS) Nairobi, Kenya Full timeThe United Nations Office for Project Services is an operational arm of the United Nations, dedicated to implementing projects for the United Nations System, international financial institutions, governments and other partners in the aid world. · Responsibilities: · Stakeholder M ...
-
Application Support Manager, Payments
2 days ago
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Business Services Support Manager at
1 day ago
African Agricultural Technology Foundation Nairobi, Kenya Full timeThe African Agricultural Technology Foundation (AATF) is a not-for-profit organisation that facilitates and promotes public/private partnerships to access, develop, adapt and deliver appropriate agricultural technologies for sustainable use by smallholder farmers in Sub-Saharan A ...
-
I want to be a Manager
2 months ago
I want to be an expert manager with skills in overall business operations. I am a graduate unemployed who pursuing the career of my dream. Your good support will help me to achieve my desired dream. · I need this service: As soon as possible · Priority of this service: The cheape ...
-
Remote part-time work Men only
4 weeks ago
ONE CONKLIN LLC Verified Company Nairobi, Kenya Remote job with geographical restriction Part time KSh100,000 - KSh600,000 per monthjob description: · Sales assistants are important members of the sales team and are responsible for assisting sales managers and sales representatives in completing daily sales tasks. · You will process sales orders, follow up on customer information, prepare sales reports, etc., ...
-
Customer Service
3 days ago
Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per monthJob Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...
-
Intern Roles (Administrative)
3 days ago
Trackstar Verified Company Nairobi, Kenya KSh15,000 - KSh30,000 per monthJob Description/Requirements · Collecting and record data for all our branches. · Sorting, filing incoming mail & dispatching correspondence; · Maintaining an efficient filing system; · Processing appointments letters, discipline, transfers and other related duties in Human Resou ...
-
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Conservation International Nairobi, Kenya Full timeConservation International is an American nonprofit environmental organization headquartered in Arlington, Virginia. Its goal is to protect nature as a source of food, fresh water, livelihoods and a stable climate. · SUMMARY · As part of the CI-GEF team, the Manager, Africa proje ...
-
KCB Group Nairobi, Kenya Full timeABOUT THE COMPANY · KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. · JOB SUMMARY · EDUCATIONBachelor's degree Computer Science or Information Technology or Informa ...
-
SAFARICOM Nairobi, Kenya Full timeABOUT THE COMPANY · Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom ...
-
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Support Services Officer
1 week ago
United Nations Office for Project Services Nairobi, Kenya· Job Description · Description · –> · Kenya Multi Country Office manages a growing portfolio of engagements, including associated strategic and operational risks. The KEMCO sub-region currently consists of an established Operation Centre in Nairobi/Kenya which manages a portfol ...
-
Support Services Officer
1 week ago
United Nations Office for Project Services Nairobi, Kenya· Job Description · Description · –> · Kenya Multi Country Office manages a growing portfolio of engagements, including associated strategic and operational risks. The KEMCO sub-region currently consists of an established Operation Centre in Nairobi/Kenya which manages a portfol ...
-
Senior Manager, Global Grant Management at
1 week ago
BRAC Nairobi, Kenya Full timeWe are the world's largest international development organisation, dedicated to empowering people living in poverty. If you were to describe this world to a child, which one of the following would you pick? It is home to magic, art, beauty, and tens of thousands of years of human ...
-
Grants Officer at
1 week ago
DAI Kenya - Development Alternatives, Inc. Nairobi, Kenya Full timeDAI is a global development company working on the frontlines of international development consulting. We are committed to shaping a more livable world. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and insta ...
Operations Support Manager at - Nairobi, Kenya - GardaWorld
Description
GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company.
Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk management.
Job Summary:
The Operations Support Manager plays a crucial role in the security business by serving as the interface between the Director Operations, Africa and the Country HSOs and their respective security departments.
Their primary responsibility is to ensure compliance with company policies and procedures, oversee operations compliance, manage and oversee guard rostering, and ensure effective manpower planning.
Additionally, the Operations Support Manager is responsible for ensuring the systems and processes of the business are working efficiently and for establishing and maintaining excellent service delivery across all countries of operation.
Key Responsibilities:
Support the Director Operations, Africa to manage the Security Solutions Business Unit commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support, by ensuring the operational team remains accountable to deliver operational excellence.
Collaborate with the Director Operations, Africa and the Country HSOs to ensure operational compliance with company standards and client requirements.
Administrate and implement standardized operating procedures to streamline operations and enhance efficiency;Monitor operational performance metrics and provide recommendations for improvement.
Manage Labour efficiency across the business and ensure all countries remain within their outlined labour targets;
Support the workforce management process and ensure in country and regional compliance through tracking of metrics and supervising process monitoring systems.
Oversee the guard rostering process to ensure adequate coverage and optimal resource allocation in all countries. Collaborate with country HSOs to develop and maintain manpower planning strategies based on client demands and business requirements. Regularly review and analyze manpower data to identify potential gaps or areas of improvement.Be the interface between operations and Compliance and Assurance to include, but not limited to ensuring the resolution of SIRs within GWSA timelines, monitoring compliance and HSE CAPs remain on track and close out within the prescribed timeframe, supervising BMS adherence and working with country HSOs to ensure preparation for external and internal audits and subsequent close out of all audit trackers;
Ensure compliance with company policies, regulations, and industry standards across all countries.
Conduct regular audits and inspections both remotely and in person to identify any non-compliance issues to the BMS and implement corrective actions;
Provide guidance and support to the Country HSOs in addressing compliance-related challenges.
Evaluate the effectiveness of existing systems and processes and identify opportunities for enhancement. Collaborate with relevant stakeholders to design and suggest improvements to streamline operations and increase productivity. Ensure proper training and implementation of new systems and processes across all countries.
Work with the Operations Assistant, Africa to ensure all Africa trackers and metrics remain updated and produced within outlined time frames;
Monitor and report any non-adherence of in country leave plans;
Assist in maintaining a culture of service excellence across all countries. Collaborate with the Country HSOs to implement service improvement initiatives. Monitor and evaluate service delivery performance and develop action plans to address any gaps or issues.
Develop organisational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business QA and growth requirements.
Supervise adherence to BMS processes and enforcing company SOPs;Preparation of accurate monthly operational reports.
Compliance with operational processes; ensure business operational strategies and initiatives are implemented across all operational areas in a timely and cost-effective manner.
Principal Outputs of this Role:
Formulation and effective implementation of Business Strategies
Efficient management of business unit and overall business profitability
Operations efficiency and cost reduction in accordance with the set parameter
Overseeing continued entrenchment of smart and intelligent technology in our operation's service provision across the country. Achieve operational excellence by building a quality, cost driven business unit.
Highly motivated operations staff with clear roles and responsibilities within the Business Unit
Authority:
Refer to GWSA Security Authority Matrix.
Accountability:
The Operations Support Manager is accountable to the the Director, Operations- Africa for their responsibilities stated in this job description.
These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs.
RequirementsCompetencies:
Energetic with a deep understanding of GardaWorld operations processes, ability to motivate teams to produce quality output within strict timeframes;
Logical thinker, ability to see the big picture and assist in the implementation of strategies for the company and contribute to achievement of the company's overall operational objectives;
Demonstrate ability to support large teams and provide others with clear direction and interpret and track measurable and achievable goals;
Enthusiastic, results oriented with excellent communication and presentation skills
Influential with an ability to work and interact with internal and external stakeholders at all levels.
Commitment to results, customer focused and goal driven;
Ability to work unsupervised and be self motivating;
Ability to, support and develop talent within the immediate Operations department; and
High moral standing with impeccable integrity
Qualifications & Experience:
Bachelor's Degree in business administration, Operations Management or a related field;
Proven experience in operations administration management, in the security industry, preferably in a GardaWorld environment.
Minimum five (5) years' Security service experience with at least 3 years in an administrative operational support position in the commercial security service industry or commensurate military experience;
Strong knowledge of compliance regulations and industry standards.
Excellent organizational and problem-solving skills.
Ability to effectively communicate and collaborate with diverse stakeholders.
Strong leadership abilities and experience in managing teams.
Proficiency in using relevant software and systems for operations management.
Proficiency in ICT.