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    IT Support Manager - Nairobi, Kenya - West Indian Ocean Cable Company ( WIOCC)

    West Indian Ocean Cable Company ( WIOCC)
    West Indian Ocean Cable Company ( WIOCC) Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    JOB SUMMARY

    Minimum Qualifications:computer science / engineering or equivalent from a recognized universityCloud Technical certifications in Microsoft 365, Mimecast or OthersProfessional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.Experience & Skills:Requires minimum of 5 year's technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essentialNetSuite administrator / developer (desirable)Software development skills (Javascript, Java, Powershell)System architecture and analysis, design and modeling skills (BPMN)Database management qualifications and skills (Oracle, MS SQL, MySql)Cloud infrastructure platforms (Microsoft Azure, AWS)System administration (Linux, Windows)Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security ThreatsTechnical experience of operations/business support systems and CRM and ERPsData protection compliance and information security management system ISO 27001, NIST, CSFDesirable, finance / accounting qualification

    RESPONSIBILITIES

    Manage the system and server infrastructure of the company including testing & troubleshootingDevelop, obtain approval and report on the IT budgetIT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government complianceInternal and external audit managementDevelop, maintain and update IT plans, procedures and processesManage the IT team within the support team including the IT Helpdesk and Cyber-SecurityManage software releases and administration of usersManage Group IT Helpdesk and Office Communications Network including PBX and ACD systemsAdhere to and lead compliance with all company policies and proceduresAssist other departments and lead and report on projects as requested by the Programme ManagerProjects and reporting as directed by Director IT / VP OATS

    REQUIRED SKILLS

    Information security, System and network security, IT support, System (IT) auditing

    REQUIRED EDUCATION

    Bachelor's degree

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