Esther Wanjiru

"Hello, I'm Esther Wanjiru, a data-driven problem solver with a passion for leveraging data to drive business success and innovation. I hold a strong background in applied statistics from Maseno University and have over a decade of experience in the customer service industry.

My career has primarily focused on the insurance and gaming sectors, where I've excelled in communication, problem-solving, and building lasting customer relationships. I've had the privilege of leading customer service teams to achieve exceptional levels of customer satisfaction and implementing data-driven strategies that resulted in increased customer retention and revenue.

Currently, I'm on a journey of continuous learning and personal growth, pursuing data analytics with ALX to stay at the forefront of my field. I'm deeply committed to using data to solve real-world challenges and contribute to the growth and success of organizations.

My goal is to bridge the gap between data and business decision-making, empowering companies to make informed choices that lead to meaningful customer experiences and long-term success. I'm driven by a desire to make a positive impact and create a data-driven future.

With my unique blend of analytical expertise and a customer-centric mindset, I'm ready to take on new challenges and contribute my skills to help organizations thrive in an increasingly data-driven world. Let's connect and explore opportunities to work together."

Experienced and versatile customer service professional with a background in both the gaming and insurance sectors. Proven ability to provide exceptional support, address technical issues, and enhance customer satisfaction in the gaming industry. Transitioned successfully to the insurance sector as an underwriter, demonstrating strong analytical skills and product knowledge. Known for effective communication, empathy, and adept problem-solving, resulting in successful conflict resolution and customer relationship management. Adaptable to different communication channels, dedicated to continuous learning, and a collaborative team player.

Dedicated and aspiring data analyst currently enrolled in a comprehensive data analytics course with the African Leadership Group (ALX). Holds a solid academic foundation with a bachelor's degree in applied statistics from Maseno University. Additionally, has successfully completed sections I and II of the Certified Public Accountant (CPA) exams, showcasing a strong background in financial and statistical analysis. With a commitment to professional development, combines theoretical knowledge with practical skills to excel in the dynamic field of data analytics. Eager to leverage this diverse educational background to contribute effectively to the evolving landscape of data analysis and financial insights.