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    Outlet Manager at - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    1 hour ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Responsibilities

    Manage day-to-day operations of the restaurant
    Handle complaints and make effective service recovery
    Ensure standards are being followed in accordance with F&B policies and procedures
    Ensure all employees have full product knowledge
    Regularly inspect food & beverage quality
    Follow established and proper Accounting procedures
    Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
    Conduct roll plays and ensure employees adhere to grooming standard
    Liaise with stewarding on inventory and breakage control
    Maintain daily log book maintaining clear and concise information on the operations.
    Establish guest database with preference records of regular guests
    Schedule employees to maintain Hotel's service standards within budgeted labour costs
    Assign responsibilities to subordinates and conduct regular performance checks
    Implement weekly cleaning schedules for operating equipment
    Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs

    Qualifications

    Minimum 2 years of experience in a busy Outlet in a 5* Hotel
    Diploma in Food & Beverage or related field
    Service focused personality is essential, with an eye for detail
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    A motivator & self-starter
    Well-presented and professionally groomed at all times
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