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    Bar Supervisor at - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    20 hours ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Responsibilities

    Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen Stewarding and Cashiers.

    Works as per the outlets duty schedule and shifts.
    Observes and corrects pouring practice of all bar staff to avoid excess wastage.
    Ensures that orders are only issued against written / printed receipts.
    Ensures own appearance (condition of uniforms) and grooming of all bar staff is impeccable.
    Welcome arriving guest and ensures prompt service.
    Extend prompt services to all guests.
    Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.
    Maintains cleanliness and best possible maintenance of the bar counter and all related areas.
    Handles guest complaints directly or refers them to the assistant Manager or the Bar Manager.
    Attends all meetings or briefings to maintain an open communication within the team.
    Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.
    Flexible to work in other areas when required by the immediate Supervisor.
    Aware of basic cashier work and handles payments promptly and efficiently.
    Familiar with the company's internal policies and safety procedures.
    To have a complete understanding of and to adhere to Fire, Hygiene, Health and Safety.
    Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
    To carry out any other reasonable duties and responsibilities as assigned.

    Qualifications

    Guest focused personality is essential
    Strong interpersonal and problem solving abilities
    Minimum 1-2 years' experience in a similar role
    Fluency in English; additional languages are a plus
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