Auma Makokha

A versatile and dynamic individual adept in Fitness, Wellness and Administration looking for a career that inspires individual and by effect organizational growth. 
 

FITNESS, PERSONAL TRAINING. 

Inshape Ladies Fitness | Sept 2022 – Jan 2023.

Premium ladies only Health and Fitness club complete with health bar situated in the heart of Mombasa. As a trainer I,

• On boarded new clients
• Performed health assessment checks
• Conducted group and Personal Training sessions
• Took charge of clients for Fat loss challenges
• Prepped presentations for the Tribe workshops

FITNESS, HEALTH AND WELLBEING – CONSULTANT.

Japheth’s Powered Fitness (JPF) | Sept 2019 – March 2020.

A Boutique Wellness club and Spa dealing with   high end one on one clients and organizing specialized Fitness, health and wellbeing programs. As a Consultant, I ; 

• Scheduled and performed thorough fitness assessments and designed custom workout routines based on the individual for 100 members ages 15-80 years.
• Advised clients on best ways to improve lifestyle and engage in healthier practices.
• Planned and monitored programs and impact on client physical and mental well-being
• Engaged clients in exercise routines and weight loss programs, and help them to reach their individual goals (health, wellness, and fitness) . 
• Assessed physical and health conditions of clients accurately at the start of their journey, creating appropriate exercise plans, and monitor their improvement.
• Conducted comprehensive individual fitness training sessions.
• Adopted a holistic training approach (e.g. cardiovascular exercise, strength).
• Conducted fitness classes to meet the physical abilities and interest of customers. 
• Oversaw the use of fitness equipment to ensure clients used the equipment’s correctly to minimize the chances of injury.
• Adhered to operating procedures and regulations of fitness facility. 

Facility Administrator/Wellness Consultant

Wellness SolutionsKenya | Dec 2011 – June 2018.

This is a Fitness, health and wellbeing Organisation specializing in offering tailor- made Fitness, Health and Wellnesssolutions to individuals and organizations. As a Wellness Consultant, I ; 

• Ensured overall smooth running of the Wellness / Fitness Club operations, delivering high quality services in line with the Club’s standards.
• Developed exceptional Member experience and improved Membership retention rate while creating a culture of care and service excellence within the team.
• Coordinated indoor, outdoor events such as fun days and excursions, weekly boot camps, group classes, facility Management services as well as EmployeeWellness programs.
• Worked with the Estate Manager to welcome guests, showing them around and enhancingtheir stay experience.
• Trained, coached and appraised a team of trainers, masseuseand other   support staff.
• Handled the client experience at the facility, resolved complaints and misunderstandings in a timely manner.
• Handled customer inbound calls with an overall customer satisfaction score of over 98% and a call success rate of above 90%.
• Handled massive internal and external emails from members with less than a 1% error rate.
• Acted PA to the director-kept the diary / calendar and ensured meetings,events and travel itinerary was upto date.
• Guided clients through the Wellness Assessment process and conducted the assessments followed by one-one discussions on findings.
• Trained new staff on SOPs as well as conducting additional external
• Part of the team that pioneered the introduction of monthly Boot Camps within Karura Forestas a way of boostinglifestyle changes while having fun in nature.
• Spearheaded Instructor’s and Masseuse training seminar for Muthaiga Country Club and Serena Hotel Nairobi increasing instructor efficiency   at exercise prescription.
• Received a merit raise for strong attention to detail, exemplary customer service and   team-player attitude.               

Club House Supervisor/Fitness Instructor.

Karina Hubsch Physio Kenya | May -December 2011.

Planned and conducted fitness exercise sessions and circuit training (Individual training). Other key tasks were; 

• Utilized motivational interviewing skills to provide wellness options to the clients seeking guidance
• Advised clients on diet, developed bespoke personal training plans and gave vital advice and encouragement.
• Performed different fitness class techniques in a safe and professional manner to guests. 
• Ensured the smooth operation of all equipment through periodic service checks and reporting work orders promptly.
• Maintained thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety.
• Increased member satisfaction levels by 90%   and maintained high satisfaction rate through responding to Customer requests courteously and professionally with interest, urgency and care
• Maintained good television and gym music with acceptable music and sound levels which are pleasing to the guests.
• Improved quality of facilities through establishing system of daily checks, maintenance and timely repairs as and when required.
• Assisted in recruiting, training, managing including scheduling and disciplining of the gym staff
• Independently managed multiple administrative tasks whilst respecting the deadlines and simultaneously ensuring the integrity of all information and data.
• Introduced a group circuit training class which has contributed to the increase in attendance from 98 in June 2011 to 128 in October 2011.
• Ensured security of the members, staff and premises at all times by being vigilant and keeping up to date knowledge of the security alerts, threats and issues in the region.

• Bachelor of Science (Exercise and Sport Science) , Kenyatta University. Aug 2005 –Aug 2009. 
• Diploma in Public Relations, LCCI. Jan -Nov 2005
• Diploma in Information Technology, Kenya School of Professional Studies. Aug 2003-Sept 2004.
• Kenya Certificate of Secondary Education (B ) , Loreto Girls’ High School, Limuru  .Feb 1999- Nov 2002.