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Auma Makokha

Auma Makokha

Administrator|Trainer| Wellness Consultant

Services provided: Health and Wellness Coaching , Executive Assistants , Personal Trainers For Women , Administrative Assistants , Personal Shoppers , Admin - Data Entry & Transcription Services , In Home Personal Trainers , Fitness Circuit Training , Personal / Virtual Assistance

Nairobi, Nairobi Area
KSh2,500 / hour
Approximate rate

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About Auma Makokha:

A versatile and dynamic individual adept in Fitness, Wellness and Administration looking for a career that inspires individual and by effect organizational growth. 
 

Experience

FITNESS, PERSONAL TRAINING. 

Inshape Ladies Fitness | Sept 2022 – Jan 2023.

Premium ladies only Health and Fitness club complete with health bar situated in the heart of Mombasa. As a trainer I,

  • On boarded new clients
  • Performed health assessment checks
  • Conducted group and Personal Training sessions
  • Took charge of clients for Fat loss challenges
  • Prepped presentations for the Tribe workshops

FITNESS, HEALTH AND WELLBEING – CONSULTANT.

Japheth’s Powered Fitness (JPF) | Sept 2019 – March 2020.

A Boutique Wellness club and Spa dealing with   high end one on one clients and organizing specialized Fitness, health and wellbeing programs. As a Consultant, I ; 

  • Scheduled and performed thorough fitness assessments and designed custom workout routines based on the individual for 100 members ages 15-80 years.
  • Advised clients on best ways to improve lifestyle and engage in healthier practices.
  • Planned and monitored programs and impact on client physical and mental well-being
  • Engaged clients in exercise routines and weight loss programs, and help them to reach their individual goals (health, wellness, and fitness) . 
  • Assessed physical and health conditions of clients accurately at the start of their journey, creating appropriate exercise plans, and monitor their improvement.
  • Conducted comprehensive individual fitness training sessions.
  • Adopted a holistic training approach (e.g. cardiovascular exercise, strength).
  • Conducted fitness classes to meet the physical abilities and interest of customers. 
  • Oversaw the use of fitness equipment to ensure clients used the equipment’s correctly to minimize the chances of injury.
  • Adhered to operating procedures and regulations of fitness facility. 

 

Facility Administrator/Wellness Consultant

Wellness SolutionsKenya | Dec 2011 – June 2018.

This is a Fitness, health and wellbeing Organisation specializing in offering tailor- made Fitness, Health and Wellnesssolutions to individuals and organizations. As a Wellness Consultant, I ; 

  • Ensured overall smooth running of the Wellness / Fitness Club operations, delivering high quality services in line with the Club’s standards.
  • Developed exceptional Member experience and improved Membership retention rate while creating a culture of care and service excellence within the team.
  • Coordinated indoor, outdoor events such as fun days and excursions, weekly boot camps, group classes, facility Management services as well as EmployeeWellness programs.
  • Worked with the Estate Manager to welcome guests, showing them around and enhancingtheir stay experience.
  • Trained, coached and appraised a team of trainers, masseuseand other   support staff.
  • Handled the client experience at the facility, resolved complaints and misunderstandings in a timely manner.
  • Handled customer inbound calls with an overall customer satisfaction score of over 98% and a call success rate of above 90%.
  • Handled massive internal and external emails from members with less than a 1% error rate.
  • Acted PA to the director-kept the diary / calendar and ensured meetings,events and travel itinerary was upto date.
  • Guided clients through the Wellness Assessment process and conducted the assessments followed by one-one discussions on findings.
  • Trained new staff on SOPs as well as conducting additional external
  • Part of the team that pioneered the introduction of monthly Boot Camps within Karura Forestas a way of boostinglifestyle changes while having fun in nature.
  • Spearheaded Instructor’s and Masseuse training seminar for Muthaiga Country Club and Serena Hotel Nairobi increasing instructor efficiency   at exercise prescription.
  • Received a merit raise for strong attention to detail, exemplary customer service and   team-player attitude.               

Club House Supervisor/Fitness Instructor.

Karina Hubsch Physio Kenya | May -December 2011.

Planned and conducted fitness exercise sessions and circuit training (Individual training). Other key tasks were; 

  • Utilized motivational interviewing skills to provide wellness options to the clients seeking guidance
  • Advised clients on diet, developed bespoke personal training plans and gave vital advice and encouragement.
  • Performed different fitness class techniques in a safe and professional manner to guests. 
  • Ensured the smooth operation of all equipment through periodic service checks and reporting work orders promptly.
  • Maintained thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety.
  • Increased member satisfaction levels by 90%   and maintained high satisfaction rate through responding to Customer requests courteously and professionally with interest, urgency and care
  • Maintained good television and gym music with acceptable music and sound levels which are pleasing to the guests.
  • Improved quality of facilities through establishing system of daily checks, maintenance and timely repairs as and when required.
  • Assisted in recruiting, training, managing including scheduling and disciplining of the gym staff
  • Independently managed multiple administrative tasks whilst respecting the deadlines and simultaneously ensuring the integrity of all information and data.
  • Introduced a group circuit training class which has contributed to the increase in attendance from 98 in June 2011 to 128 in October 2011.
  • Ensured security of the members, staff and premises at all times by being vigilant and keeping up to date knowledge of the security alerts, threats and issues in the region.

 

Education

  • Bachelor of Science (Exercise and Sport Science) , Kenyatta University. Aug 2005 –Aug 2009. 
  • Diploma in Public Relations, LCCI. Jan -Nov 2005
  • Diploma in Information Technology, Kenya School of Professional Studies. Aug 2003-Sept 2004.
  • Kenya Certificate of Secondary Education (B ) , Loreto Girls’ High School, Limuru  .Feb 1999- Nov 2002.

 

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