philes Ndunge

Motivated secretarial officer successful at customer service and communication skills    I have a methodical, customer-focused approach to work and a strong self-drive to see things through to completion. Trustworthy, reliable and able to follow instructions to maintain a high work output with great accuracy and efficiency

May 2021 – To Current 

I got an opportunity to work with the Watu Africa Limited Company as a collection officer in the debt collection department my assigned role was  ;

• Making outbound calls to negotiate payoff deadlines and make payment plans with the clients 
• Managing a portfolio of more than 450 accounts  both due and overdue as per the work plan 
• Handling Questions and complains arising from clients and escalating those beyond my scope of resolution  to the supervisor 
• Keeping track of assigned portfolio to identify overdue clients and hence take necessary actions including getting to know reason for defaulting and giving possible solutions where necessary 
• Compile clients  data, statistics and other information in the system 
• Scheduling      and confirming clients      appointments with the relative department 

January 2021 – April 2021

I volunteered in Kenya school of government as a secretary in administration office for over three months and I gained   more experience in the field including but not limited to   :

• Organizing company documents and files 
• Answering and directing phone calls 
• Organizing and distributing messages 
• Maintaining company schedules 
• Scheduling meetings ,conferences and appointments
• Maintaining and ordering office supplies
• Managing office supply inventory and scheduling appointments
• Maintaining correspondence
• Welcoming visitors and directing them to the respective service area

2018 - 2020 -   Diploma in secretarial studies and office management        Technical university of                                          Mombasa 

Qualification -   Credit                        

                            Information technology skills 

• Professional at document processing [60%)
• Understanding information system (70%)
• Information security (65%)

2018 - I studied Computer Application at Athi River Technical Training and achieved a certificate

2014-2017    -  Kenya Certificate of Secondary Education  C-

2003-2012      Kenya Certificate of Primary Education-