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    Team Leader-Direct Sales at - Nairobi, Kenya - HF Group

    HF Group
    HF Group Nairobi, Kenya

    6 days ago

    HF Group background
    Full time
    Description

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Principle Accountabilities

    Drive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
    Deposit mobilization
    Plan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based selling
    Develop and refine Regional sales toolkits, client materials and training to reflect the various target proposition
    Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
    Cost management and Revenue Generation
    Drive cheap deposits to reduce on the cost of funds.
    People management
    Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management

    Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.

    Continuous review & appraisal of sales staff performance and immediate corrective action.
    Ensure sales staff are motivated for maximum productivity
    Cultivate a team culture that enhances support for each other to ensure overall productivity.

    Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.

    Ensure discipline and adherence to staff code of ethics by sales staff.
    Ensure planned leave schedule & execution for branch sales staff.
    Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
    Ensure the Team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
    Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

    Key Competencies and Skills
    General Competencies

    Excellent written and oral communication skills.

    Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organizational levels; ability to work independently and as part of a team.

    Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
    Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
    Basic analytical ability with active listening skills.

    Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.

    Ability to maintain confidentiality of sensitive information.
    Willingness to adapt to changing business needs and deadlines.

    Technical Competencies

    Computer/IT skills, including knowledge of Microsoft office applications, e.g. Word; Excel; PowerPoint etc.
    General knowledge in banking processes.

    Minimum Qualifications, Knowledge and Experience

    Academic & Professional

    A Degree in a business-related field from a recognized institution

    Experience

    Minimum of 3 years' experience in sales management within the Banking Industry
    Demonstrate knowledge of banking operations
    Problem-solving and analytical skills
    Demonstrate integrity and ethical standards
    Attentive to details
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