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    Call Center Representative at - Nairobi, Kenya - Lions Sightfirst Eye Hospital

    Lions Sightfirst Eye Hospital
    Lions Sightfirst Eye Hospital Nairobi, Kenya

    3 days ago

    Default job background
    Full time
    Description
    Established in 1997, Lion's SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services


    Call Center Representative responsibilities include:
    Managing large amounts of inbound and outbound calls in a timely manner
    Following call centre "scripts" when handling different topics
    Identifying customers' needs, clarify information, research every issue and providing solutions

    Summary

    We are looking for a Call Center Representative that will be the liaison between our hospital and its current and potential patients.

    The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

    Responsibilities

    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication "scripts" when handling different topics
    Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call centre database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets

    Requirements and skills

    Previous experience in a customer support role
    Track record of over-achieving quota
    Strong phone and verbal communication skills along with active listening
    Familiarity with CRM systems and practices
    Customer focus and adaptability to different personality types.
    Ability to multitask, set priorities and manage time effectively
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