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    Chief Operating Officer at - Nairobi, Kenya - Africa Healthcare Network

    Africa Healthcare Network
    Africa Healthcare Network Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    Africa Healthcare Network has established the first and largest dialysis chain across Sub-Saharan Africa, providing high-quality, life-saving dialysis at affordable cost.

    Summary

    The COO will be involved in major strategic and operational issues across the business and will be a regular participant at quarterly board meetings.

    This role is intended to attract top global talent given the remarkable opportunity in front of us. The role is based in Nairobi, Kenya with regular travel across the region.

    Key Responsibilities

    Drive standardization in protocols and care delivery, in partnership with the Chief Medical Officer (CMO)
    Design and oversee staffing to ensure safe and efficient care, in partnership with the Chief People Officer (CPO)
    Lead monthly operating reviews across countries, covering the "Big 4" framework (i.e. Clinical, Growth, Ops Excellence, and Teammate Engagement)
    Lead the efforts on setting annual budgets in partnership with the Chief Financial Officer (CFO), then drive the execution plan for it
    Develop and run process for new center approvals and diligence to enable better accountability on signed new centers
    Drive new center construction timelines and process, ensuring consistency, efficiency and quality in the rollout of new centers – including both existing and new markets
    Lead the analytics team, driving actionable insights across our business
    Develop new business strategies to enhance market share and improve overall performance across operations, finance and clinical
    Work with center-level and country teams to continuously drive efficiency across centers including but not limited to product costs and usage, and staffing
    Help implement standard process and protocols in biomedical engineering
    Help develop fraud and compliance controls, in partnership with the CFO
    Lead strategic negotiations with international and local suppliers, then oversee supply chain (in partnership with Country Directors) to ensure continuity
    Oversee the IT team, building best-in-class capabilities to support our operations and help build more automation into our daily processes including integrated reporting dashboards, in collaboration with country teams and the CFO
    Support Country Directors on government relations and patient advocacy efforts
    Engage nephrologists, key physicians, and other clinical stakeholders, in partnership with Country Directors and the CMO
    Represent AHN at various professional, industry and governmental organizations and meetings
    Help ensure a culture of compliance and integrity throughout the organization

    Develop positive work relationships and collaborate with all levels of management and other departments, work collaboratively with field management, HR, finance, etc.

    Launch, lead, and manage innovative new operational initiatives, including high impact special projects involving externs from Bain & Co and McKinsey
    Coach, mentor, and support talent, developing the next generation of AHN leaders
    Travel required up to 30-40%

    Qualifications

    Strong alignment with AHN's mission and values, including a 'Patient First' mindset
    Bachelor's degree required; master's or MBA degree preferred
    Minimum of 7-10 years of high impact management experience, with prior management consulting experience being a plus
    Healthcare industry background preferred, ideally with dialysis experience (though not required)
    Strong work ethic and flexibility, respect of local norms and culture, and ability to work with humility and urgency
    Experience working internationally, preferably including emerging markets exposure
    Strong leadership acumen, successful team management and development
    Demonstrated track record of successful operating leadership and financial expertise
    Strong problem-solving skills (including outside-the-box thinking), along with top notch communication skills (written and oral, including presenting in front of large groups)
    Ability to work in a fast-paced, high-growth environment, with a positive, 'can do' attitude
    Ability to dig into the details of the teams work while also providing high level direction
    Advanced computer skills and proficiency in MS Excel, PowerPoint, Outlook, etc
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