Dennis Mushelle

Customer Experience Agent, 3DAnimator, Film Editor

Customer Service / Support

Nairobi, Nairobi Area

Services provided

I am a dedicated Customer Experience Agent with a unique blend of skills and a passion for delivering exceptional service. Proficient in the art of 3D animation, seasoned in the strategies of public relations, and adept at providing top-tier customer care. A creative eye for film editing and a flair for graphic design round out my diverse skill set.
I bring a creative perspective to customer interactions, infusing each engagement with a touch of innovation and a commitment to satisfaction. Whether crafting compelling PR campaigns, resolving complex customer issues, or enhancing visual communication through film and design, I leverage my multifaceted talents to drive positive outcomes.
With a solid foundation in customer-centric principles and a knack for turning challenges into opportunities, I am a versatile asset poised to make a meaningful impact on both customer experiences and organizational success.

Throughout my career, I have developed a strong foundation in operations and corporate communications, successfully implementing strategic communication plans and fostering a positive brand image for various organizations.

Here are a few highlights of my qualifications and achievements:

Solid expertise in crafting compelling corporate messages, press releases, and internal/external communications materials, resulting in increased brand visibility and engagement. Proven track record of handling a large number of partner interactions via calls, SMS, social media channels as I have had experience in working at a call center as a team lead and as a partner operations Associate at previous companies that I have worked for. Experience in crisis communication, effectively handling sensitive issues and mitigating reputational risks through proactive strategies. Proficient in utilizing social media platforms and digital communication tools to optimize brand presence and engage with target audiences. Strong project management skills, demonstrated by successfully leading cross-functional teams and coordinating partner operations and communication efforts for large-scale events and initiatives.

Graphic design

Public relations

3d animation

Customer experience agent

Film editing

Approximate rate: KSh 800 per hour

Experience

Throughout my career, I have developed a strong foundation in operations and corporate communications, 3D animation, Graphic Design and Film Editing, successfully implementing strategic communication plans and fostering a positive brand image for various organizations.

Here are a few highlights of my qualifications and achievements:

Solid expertise in crafting compelling corporate messages, press releases, and internal/external communications materials, resulting in increased brand visibility and engagement.

Proven track record of handling a large number of partner interactions via calls, SMS, social media channels as I have had experience in working at a call center as a team lead and as a partner operations Associate at previous companies that I have worked for.

Experience in crisis communication, effectively handling sensitive issues and mitigating reputational risks through proactive strategies.

Proficient in utilizing social media platforms and digital communication tools to optimize brand presence and engage with target audiences.

Strong project management skills, demonstrated by successfully leading cross-functional teams and coordinating partner operations and communication efforts for large-scale events and initiatives.

Education

Bachelor of Communication and Public Relations
Karatina University - Nyeri, Kenya
Date of Graduation: 1st November, 2019

Below is a summary of my Bachelor's degree educational training:

Comprehensive coursework encompassing communication theories, public relations strategies, media studies, and interpersonal communication.
In-depth study of crisis communication, corporate communication, and strategic public relations planning.
Proficiency in crafting compelling press releases, media kits, and PR campaigns to enhance brand visibility.
Practical experience in managing social media accounts, conducting market research, and analyzing communication trends.
Developed strong written and verbal communication skills through various presentations, research papers, and projects.
Gained hands-on experience in event planning and execution, including press conferences and promotional events.
Collaborated on real-world public relations campaigns for both non-profit and corporate organizations.
Acquired proficiency in media monitoring, reputation management, and crisis communication strategies.
Explored ethical considerations and legal aspects of communication and public relations practices.
Engaged in internship opportunities with reputable organizations to apply classroom knowledge in a practical setting.