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Nairobi
Diana Juma

Diana Juma

Data Annotation Expert ,Customer Service support

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

I am a dedicated Customer Service Support and Data Annotation professional with strong experience in handling client inquiries, resolving issues, and ensuring accurate data management. My background as a Billing Executive and Records Officer has sharpened my communication skills, attention to detail, and ability to thrive in fast-paced environments. Proficient in Microsoft Excel, Google Workspace, and ERP systems, I deliver precise customer interactions and reliable data annotation. I excel in remote settings where independence, reliability, and clear written communication are essential, combining empathy with analytical thinking to consistently provide high-quality results and positive customer experiences.

Records officer
Data annotation
Billing executive
Customer service support
Approximate rate: KSh 1,800 per hour

Experience

Information Management Specialist who provides general
administrative backups and other duties. More than 5years of
experience in records and knowledge management support, different
types account database usage i.e. sage. Familiar and experienced
with electronic filing systems, various document management
technologies and scanning experience.

Education

Kenyatta University (2009–2013) – B.A. Library & Information Science, Second Class

University of Virginia (2018) – Certificate in Foundations of Business Strategy

University of Virginia (2019) – Certificate in Project Planning & Management

Vision Institute of Professional Studies (2013–2014) – Certificate in HTML & Dream Weaver, Double Distinction

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