Robert Mwangi

Onetel Communications LTD

Account Manager (March 2016 - May 2020)
- Managed international routing options and pricing.
- Facilitated contract signings with clients.
- Ensured the uptime and security of VoIP, proxy, and database servers.
- Marketed the company through various channels.
- Advised and guided team members on route reliability.
- Acted as the company representative for calls and routing destinations.
- Developed creative activities to engage clients and foster strong relationships with other account managers.
- Implemented successful VOIP route catalog strategies.

NOC Engineer Tier 1 (Feb 2014 - May 2020)
- Served as a direct point of contact for customer and service provider interactions.
- Resolved Tier 1 customer requests via phone, email, and internal ticket system.
- Escalated alerts to appropriate personnel.
- Performed site perimeter checks, network cabling, and server reboots.
- Acted as a liaison between customers/providers and the NOC Engineer Team.
- Worked on resolving network problems and testing with customers.

NYAHURURU ELITE SCHOOLS

Technical Consultant (May 2020 - Current, Part-time)
- Managed the school's website and optimized content for search engines.
- Maintained computer lab machines and the network.
- Maintained and configured the school's server to avoid downtime.
- Liaised with web hosting companies and managed C-Panel.
- Installed and maintained CCTV systems.

Ultratude Technologies LTD

Technical Consultant (May 2017 - November 2021, Part-time)
- Arranged meetings with prospective clients and managed client conversations.
- Managed the support team and provided training.
- Oversaw installation and configuration of ERP systems in institutions.
- Assisted clients in troubleshooting issues.
- Documented challenges and created solutions.
- Handled ticketing and resolution ETAs.

Events Wristbands LTD

Technical Consultant (May 2020 - Current, Part-time)
- Managed the company's website and optimized content for search engines.
- Maintained a client list and managed mailing offers and updates.
- Liaised with web hosting companies and managed C-Panel.
- Conducted hardware and software maintenance for consistent uptime.

Academic Summary:

I have a strong academic background that has laid the foundation for my professional journey:

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY (May 2011 – July 2014)

• Bachelor of Business Information Technology

KCA UNIVERSITY (April 2009 – May 2011)

• Diploma in the Institute for the Management of Information Systems

HOMENEWS COMPUTER COLLEGE (Jan 2009 – March 2009)

• Computer Packages

ST. JOSEPH'S SEMINARY MOLO (2004-2008)

• Kenya Certificate of Secondary Education (K.C.S.E)
• Grade Attained: B-

My educational journey includes a Bachelor's degree in Business Information Technology, a diploma in Information Systems Management, and foundational computer training. My strong academic background has provided me with the knowledge and skills necessary for my roles in technology and consulting.