daisy cheruto

Analytical and focused Administrative Associate adept at evaluating office processes to improve efficiency and accuracy. Offering 5+ years of administrative support, logistics, sales, and customer service.Multidisciplinary professional exhibiting essential techniques in policy, procedure, and process improvement initiatives. Focus on minimizing labor while increasing productivity by leveraging advanced administrative support skills.

Administrative and Tendering Consultant

Brisk Solution Company Limited

Jan 2021 - current              

Lead generation to create new client engagements and relationships and achieved sales targets of 1.5M USD in tenders bringing on board, EAC and TMEA among other business partners in the year 2022.

Selling software solutions to public and private entities, government, parastatals or NGO’s etc that aim to automate their business processes.

Preparation of proposals, tender documents and bid management. This involves handling the tender process, responding to RFQs, RFPs, and Expression of Interest (EOI), as well as attending bid opening sessions.

Collaborate with external prospects and internal software architects to design solutions for business needs and business automation

Provide assistance in implementing the project's work plan and ensure projects run as scheduled.

Respond to inquiries, book meetings, coordinate departments logistics and offer administrative support.

Logistics & Procurement Coordinator

Grundfos Kenya Ltd

Jan 2016 - June 2020             

Placed orders for clients and ensured that the clients received their shipments in time and consistently achieved the targeted Perfect orders/Just in Time.

They provided logistical support to key pump customers across East Africa- Kenya, Uganda, Tanzania, Ethiopia, Rwanda, Sudan, and DRC.

Generated customer quotations on CRM/SAPand provided pricing support to clients

Confirmed and approved shipments being dispatched in a cost-effective, timely, and transparent manner.

Tracked shipments from dispatch till the customer received the shipments. This involved regular communication with both the clients and the internal team about any queries regarding the goods in transit

Prepared shipping/ clearing documents for export cargo for respective countries. These included documents like imports /export permits and Import Declaration Forms, packing slips and invoice forwarding them to clients as required

Preparation of prospects and opportunities- creation of quotations using (CRM/CIC) software that is easy to track potential and successful purchases

Handled Letter of Credit (LC) and advised the clients on the various terms and conditions

Facilitated clients' visits to foster client relations as well as train them on such tools like extranet that enabled them to check for prices,check their discounts online.

Managed lead times and ensured that orders were placed promptly and prepared forecasts on delivery dates

Followed up on Customer payments.e monitoring customer overdue and made sure customer accounts are updated as well as forwarded advance payment orders to the accounts department for reconciliation.

Handled Sales Planning

Vendor Handling-This involves dealing with differentVendors e.g Denmark, Italy, Turkey i.e Plants and MRP areas and also external vendors that we source goods from.

Conducted periodic stock take in the warehouse and handled any variances

Prepared, analyzed and reported weekly performance management reports –using SAP that assisted the team in planning.

Prepared customer reports that showed the status of all pending customer orders using the Z report on SAP

Prepared and regularly updated the shipment plan reports to keep track of stock movement and any pending orders

Reporting to management on expected sales on a weekly basis based on the status of various orders, shipments and customer payments.

Performed monthly forecasting through value forecasting and driving sales volume to meet the set targets, hence supporting the annual business planning.

Engaged with the management on what should be stocked more in the warehouse based on customer demand so as to maintain the right (MRP}- planning, scheduling, and inventory control system.

Participated in developing, facilitating, implementing, monitoring and reviewing procurement plans

Coordinated and facilitated the vendor pre-qualificationprocess

Customer Service Relationship Officer

Equity Bank Limited

June 2014 - December 2015             

Verifying customers’ documents and capturing the data into the bank’s system.

Handling customer service inquiries and identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback

Archiving of the bank documents in the store and conducting due diligence and thorough verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents.

Consistently provided outstanding customer service and whenever possible promote other bank services &products, and find opportunities for sales referrals.

Bachelor of Commerce (Finance)-Second Class Upper Division

Certified Public Accountant (CPA)- level 2

Kenya Certificate of Secondary Education (KCSE) A- Minus