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    Bilingual Call Center Representative - Nairobi, Kenya - Salix Data

    Salix Data
    Salix Data Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India.

    We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children's Hospital and The Columbus Dispatch
    Summary

    We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team.

    This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.

    Responsibilities

    Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish.

    Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries.
    Address customer concerns, complaints, and escalations with empathy and efficiency.
    Process orders, returns, and exchanges accurately and by company policies.
    Maintain detailed and accurate records of customer interactions and transactions.
    Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
    Meet or exceed performance goals for call quality, productivity, and customer satisfaction.

    Qualifications

    Fluency in both English and Spanish (spoken and written) is essential.
    Previous experience in a customer service or call center role is preferred.
    Excellent communication skills, both verbal and written.
    Strong problem-solving abilities and attention to detail.
    Ability to multitask and prioritize in a fast-paced environment.
    Proficiency in basic computer applications and ability to learn new software systems quickly.
    Flexibility to work various shifts, including evenings, weekends, and holidays
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