waituika Esther

I am a results-oriented professional with experience in mass communication and journalism and in the customer service support field with about 5 years working experience. I am able to retain customer loyalty by providing what the client’s need and I have the ability to prioritize work assignments while maintaining the quality of my work.

Currently working at lions sightfirst eye hospital joined in October 2021 
• Optical dispensing officer
         
June 2021 to September |ICEA Lion group insurance as an Agent .
• Selling policies to customers
January 2021 to April|Apollo Agriculture|Customer service agent

• Sales agent on apollo agriculture products
• Educating farmers about the products
• Following up on farmers from the planting season till the end of the season     
          and making sure they get the assistance they nee
• Agronomic training

May 2018 to 2020|Horizon Contact Centers|Customer Service
Representative Accomplishments and Responsibilities  
• Offering high quality customer experience to all our customers.
• Managing and resolving customer complaints.
• Providing customer with products and service information by clearly explaining procedures, providing solution and relevant information.  
• Identifying and escalating priority issues where necessary and follows up
• Customer concerns.  
• Maintaining and improving quality results by adhering to standards and guidelines and recommending improved procedures.

February 2018 to april|Resepsonist  in  Piccalilly International Limited

• Responsible for sales promotion of the company products
• Supervising  the clearners
• Listening closely to consumers and determine their needs and recommending optional solutions. 
• Recording and filing documents

October 2017 to February 2018|GBS Tv editor and Social media advertisements
Accomplishments and Responsibilities  
• Editing  Tv programs
• Camera person
• Online marketing 
• Interacted with people on social media to get response about the GBS Tv  shows

July 2017 |Kenya Breweries Limited
• Carried out sales 
 

 I am a graduate in Diploma in mass communication and journalism and with an above average intelligence.