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    Assistant Manager-Banquets at - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    4 days ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

    EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

    Ensures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leave
    Enquires whether guests are satisfied throughout the Events
    Offers attentive service to guests, adapting to any constraints
    Establishes good relations with guests, offering advice and fostering customer loyalty


    KEY OPERATIONAL RESPONSIBILITIES
    Financial

    Takes part in inventories and manages stocks under his/her responsibility
    Increases revenue for the point of sale through additional sales techniques
    Prepares and analyses financial reports/results and implements corrective actions as necessary

    Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.

    Ensures strict adherence to Events & Banqueting SOPs and internal bill settlement policy, as per the company/hotel guidelines and Brand policy.

    Operational

    Organizes the work for the team, including the need to multi-skill in employees for job requirements
    Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
    Continuously takes initiatives to enhance and improve the team member's product knowledge.

    Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.

    Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
    Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
    Takes the global level of activity into account when managing the flow of events in the Hotel.
    Checks the quality, speed and overall efficiency of the team/ events staff.
    Ensures that the Back of the house service areas are maintained as per the hotel standards.

    Qualifications

    Diploma or Degree in Hotel Management
    3-4 years of experience in a similar role in a premium brand hotel.
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