Bernard Maragwa

My name is Bernard maragwa.

I have a degree in Commerce with a major in Accounting from Kenyatta University. In addition to that, I am a Certified Public Accountant (CPA 3) from Nairobi Institute of Business Studies.

I am currently working remotely for a company named Safer Road Rescue which is a towing and roadside assistance company based in the USA and Canada as a Customer Support Agent, and I believe the experience I have gotten working will be of great addition to your company.

I am very industrious, self-driven and responsible individual ready to learn and work to the best of my ability. If given the opportunity to work in your organization I will be able to apply my already acquired knowledge and skill to contribute positively to your organization’s mission and vision.

MARCH 2021 – UP TO DATE

SAFER ROAD RESCUE,REMOTE

Hybrid Call CenterAgent

• Received inbound calls and dispatched roadside assistance for Agero Swoop, Urgently, Quest, Nation Safe Drivers and All State  Insurance customers.
• Respond to calls for roadside assistance and assess the mechanical issues with the car or truck.
• Give quotes for service to clients on enquiry.
• Generate invoice for the client for payment.
• Investigated and resolved customerinquiries regarding roadsideassistance.
• Answered an averageof 50 calls per day by addressing customer concerns, demonstrating empathy and resolving problemson the spot.
• Ran the settlement process for credit card transactions daily and record revenue totals to generate reports for the accounting department.

NOVEMBER 2019 - FEBRUARY 2021

M-Kopa Solar, NAIROBI

    Customer Care Representative 

• Answering customer calls and ascertaining need for their calling

• Resolving customer complaints via phone, email and or social media platforms

• Reaching out to clients/customers and verifying their account information

• Recognizing, documenting and alerting the management team of trends in calls
  Upselling products to increase the company sales

• Informing customers of new deals and promotions

• Researching and understanding of the products catalogue
  Managing and resolving customer complaints in person or through calls

• Answering questions about warranties or terms of sale

• Persuading customers to reconsider cancellation and exits

• Suggesting solutions when a product malfunction

August 2018 – September 2018

Yusudi Africa – Certificate in Soft and Hard BusinessSkills

• Branding
• Networking

September 2013 – December 2017

Kenyatta University - Bachelor of Commerce (Accounting)

• Macroeconomics
• Business Finance
• Advanced taxation
• Cost Accounting
• Audit

January 2018 – May 2018

Nairobi Institute of Business Studies– Certified PublicAccountants Part 3(Section5)