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    Assistant Lodge Manager at - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Responsibilities

    Support the Lodge Manager in the overall management and strategic direction of the hotel
    Assist in the preparation of the annual operations plan and achieve the profit of the hotel
    Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
    Create an employee value proposition that ensures a motivated and engaged workforce
    Involved in the recruitment process of leadership positions
    Ensure full compliance of hotel operating controls
    Handling guest concerns and feedback to ensure effective follow up
    Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans
    Assist heartists planning and the maintenance of productivity levels

    Qualifications

    Minimum 5 years previous luxury/upscale experience in a related field
    Flexible with the ability to sustain a high level of productivity and efficiency at all times
    Degree/diploma in hotel management from a reputable institution
    Display strong analytical, organizational, problem solving administrative skills
    Ability to adapt to change quickly and strong-multi-tasking
    Clear work knowledge of budget planning and execution
    Proven team leader with outstanding motivational skills and coaching ability
    Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
    Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions
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