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    Front Desk Agent - Nairobi, Kenya - Marriott International

    Marriott International
    Marriott International Nairobi, Kenya

    2 weeks ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities

    JOB SUMMARY

    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    RESPONSIBILITIES

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Process all payment types such as room charges, cash, checks, debit, or credit.Process all check-outs including resolving any late and disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Coordinate with Housekeeping to track readiness of rooms for check-in.Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.Supply guests with directions and information regarding property and local areas of interest.Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Complete designated cashier and closing reports in the computer system.Cash guests' personal checks and traveler's checks.Count bank at the beginning and end of shift.Balance and drop receipts according to Accounting specifications.

    REQUIRED SKILLS

    Customer service, Receiving and welcoming guests, Reception and registration (hotel, event), Office reception

    REQUIRED EDUCATION

    Diploma, Associate's degree

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