Jobs
>
Nairobi

    Customer Experience Officer - Nairobi, Kenya - Ngao Credit Limited

    Ngao Credit Limited
    Ngao Credit Limited Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    Job Summary

    As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office.

    In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers.

    You will be working with and through others, building and maintaining relationships and working closely and accurately within established guidelines.

    You will be working in an environment based on teamwork, respect, performance, and responsibility.

    Responsibilities

    Key Responsibilities

    Answers incoming customer calls regarding service questions and general client concerns.

    Ensuring all internal calls are redirected to the main extension to avoid dropping of calls.

    Capturing walk in enquiries and reasons for visit in the system and ensuring clients are served within the set sla.


    Meet all customer needs and exceed expectations, upholding our strong reputation

    Continually expand your knowledge of our business in order to accurately answer question and address client concerns.

    To assist Finance and Operation Department on 2022 system enhancements on data entry and monitoring

    Monitoring of collateral release closure and scanning of signed green copies in CRM in liaison with the Credit team.


    Scanning, attaching and dispatching debt collection department documents relating to client's files to branches for filing.

    Ensuring effective, timely and prompt booking of boardroom is done to avoid double booking.

    Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

    Ticketing and resolving customer inquiries, concerns, and complaints either directly or by referring to another staff member within the service level agreements.


    Ensure a notification is sent to the branches for acknowledgement and follow up of parcels sent.

    Receiving, sorting, and dispatching mail to respective persons and branches.

    Ensuring that stationery and other stock requisition is efficiently done on a monthly basis.

    Notify security/GM about unescorted guests and emergency situations.

    Maintain reception area clean and organized.

    Welcoming and serving clients with desired refreshments.

    Perform basic data entry when needed.

    Any other duty assigned by the line manager.

    Qualifications & Skills

    Bachelor's degree in business administration or any other customer service related course.

    2+ year experience working in customer service.

    Proven experience as front desk representative, agent or relevant position

    Proficiency in the use of MS Word, Excel, email and experience with the Internet.

    Proficient in English (oral and written).

    Familiarity with CRM system and practises.

    Training on NCL Marketing plan and policies & procedures
  • Corporate Staffing Services

    Customer Experience Officer

    3 days ago

    Corporate Staffing Services Nairobi, Kenya Array

    · M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Rela ...

  • Jubilee Insurance

    Customer Experience Officer at

    2 days ago

    Jubilee Insurance Nairobi, Kenya Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensio ...

  • Fairmont Hotels & Resorts

    Guest Experience Officer

    1 day ago

    Fairmont Hotels & Resorts Nairobi, Kenya Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of a ...

  • SBM Bank

    Officer, Customer Experience Executive at

    6 days ago

    SBM Bank Nairobi, Kenya Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. · JOB SUMMARY: · The purpose of the Officer, ...

  • Equity Afia Medical Centre - KISERIAN

    Customer Experience Executives/ Front office

    2 days ago

    Equity Afia Medical Centre - KISERIAN Nairobi, Kenya Full time

    Equity Afia is a sustainable, integrated health model that is using franchising principles to train and monitor a network of Medical-Entrepreneurs to provide standardized, quality and affordable healthcare services throughout Kenya. · Qualifications/Requirements · Diploma in Fron ...

  • Trackstar

    Intern Roles (Administrative)

    8 hours ago

    Trackstar Verified Company Nairobi, Kenya KSh15,000 - KSh30,000 per month

    Job Description/Requirements · Collecting and record data for all our branches. · Sorting, filing incoming mail & dispatching correspondence; · Maintaining an efficient filing system; · Processing appointments letters, discipline, transfers and other related duties in Human Resou ...

  • Liberty

    Customer Service

    8 hours ago

    Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per month

    Job Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...

  • ONE CONKLIN LLC

    Remote part-time work Men only

    3 weeks ago

    ONE CONKLIN LLC Verified Company Nairobi, Kenya Remote job with geographical restriction Part time KSh100,000 - KSh600,000 per month

    job description: · Sales assistants are important members of the sales team and are responsible for assisting sales managers and sales representatives in completing daily sales tasks. · You will process sales orders, follow up on customer information, prepare sales reports, etc., ...

  • International Fertilizer Development Center (IFDC)

    General Office Assistant at

    5 days ago

    International Fertilizer Development Center (IFDC) Nairobi, Kenya Full time

    We provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. · Responsibilities · Reception Duties: · Answer phones and receive guests and clients. · Coordinating with ICIPE main gate in case of guests visiting IF ...

  • Brites Management

    Front Office Admin

    3 days ago

    Brites Management Nairobi, Kenya Full time

    Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions · Duties and Responsibilities · Attend to wa ...

  • Innovations for Poverty Action (IPA)

    Operations Director

    3 days ago

    Innovations for Poverty Action (IPA) Nairobi, Kenya Full time

    Innovations for Poverty Action (IPA) is a non-profit organization dedicated to discovering and promoting effective solutions to global poverty problems. In close partnership with decision makers - the policymakers, practitioners, investors, and donors working with the poor around ...

  • Lwala Community Alliance (LCA

    Operations & Admin Assistant at

    2 days ago

    Lwala Community Alliance (LCA Nairobi, Kenya Full time

    Integrated Approach When a family in Lwala, Kenya, is affected by a HEALTH CHALLENGE, like HIV, they are simultaneously impacted by FINANCIAL INSTABILITY and EDUCATIONAL BARRIERS. Our communities are not looking for vertical solutions or silver bullets. They see the causes of poo ...

  • United Nations Office on Drugs and Crime (UNODC)

    Consultant - Anti Trafficking in Person Expert at

    1 week ago

    United Nations Office on Drugs and Crime (UNODC) Nairobi, Kenya Full time

    For two decades, the United Nations Office on Drugs and Crime (UNODC) has been helping make the world safer from drugs, organized crime, corruption and terrorism. We are committed to achieving health, security and justice for all by tackling these threats and promoting peace and ...

  • International Fertilizer Development Center (IFDC)

    Administrative Officer at

    2 days ago

    International Fertilizer Development Center (IFDC) Nairobi, Kenya Full time

    We provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. · Responsibilities · Administrative and Facilities: · Serve as the first point of contact for the IFDC office. Oversee guests, manage and direct office ...

  • Kenya Deposit Insurance Corporation

    Principal Office Assistant

    3 days ago

    Kenya Deposit Insurance Corporation Nairobi, Kenya Full time

    ABOUT THE COMPANY · The Kenya Deposit Insurance Corporation (formerly Deposit Protection Fund Board) is a significant player in the financial sector as it provides a safety-net for the savings, banking and payments systems in the Republic of Kenya. · JOB SUMMARY · Requirements fo ...

  • Association for Aid and Relief Japan (AAR Japan)

    Procurement Officer at

    4 days ago

    Association for Aid and Relief Japan (AAR Japan) Nairobi, Kenya Full time

    AAR Japan was founded in 1979 by Yukika SOHMA, our first chairperson, with a mission to help refugees from Indochina, and as a civil organization without any political, religious, or ideological affiliations. It has since then grown into an international organization approved and ...

  • World Food Programme

    Administrative Associate

    1 week ago

    World Food Programme Nairobi, Kenya Full time

    ABOUT THE COMPANY · The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. · JOB SUMMARY · Farm to Market Alliance is a public-private partnership that is made up of six like-minded organizations with a joint vision to enable sustainable fo ...

  • U.S.A Embassy Kenya

    Roving Secretary

    1 day ago

    U.S.A Embassy Kenya Nairobi, Kenya Full time

    ABOUT THE COMPANY · The USA embassy Kenya is a us government that seeks to offer services on behalf of the US government · JOB SUMMARY · Experience: Two years' experience in Administrative and clerical office experience is required. JOB KNOWLEDGE: Incumbent will need to have a br ...

  • U.S.A Embassy Kenya

    Administrative Clerk/Chauffeur

    5 days ago

    U.S.A Embassy Kenya Nairobi, Kenya Full time

    ABOUT THE COMPANY · The USA embassy Kenya is a us government that seeks to offer services on behalf of the US government · JOB SUMMARY · EXPERIENCE: Five years of commercial driving experience with B, C, E license including one year experience driving four-wheel vehicles is requi ...

  • United Nations Office at Nairobi (UNON)

    Administrative Assistant at

    1 day ago

    United Nations Office at Nairobi (UNON) Nairobi, Kenya Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the Unite ...