Jobs
>
Nairobi

    Customer Experience Officer - Nairobi, Kenya - Corporate Staffing Services

    Corporate Staffing Services
    Corporate Staffing Services Nairobi, Kenya

    6 days ago

    Default job background
    Array
    Description

    M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the Hospital to the clients to ensure excellent customer care service whilst maintaining high customer satisfaction.

    Duties & Responsibilities:

    • Manage patient and visitors' queues using the (QMS) queue management system.

    • Respond to all incoming calls at the customer care desk and making the appropriate transfers.

    • Direct patients to the departments appropriately as recommended by the nurses or doctors.

    • Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be taken.

    • Provide accurate, valid and complete information to patients' enquiries.

    • Handle complaints, provide appropriate solutions and alternatives to patients within the time limits and summarise the patient feedback.

    • Direct requests and any other issues to the designated resource.

    • Organize workflow to meet customer timeframes and avoid any unnecessary delays in queues to minimize the turnaround time.

    • Maintain the appearance of the entrance and reception area at all times.

      Qualifications & Requirements
      • A minimum of a Diploma in Hospitality Management, Business Administration or any other related field.
        At least 1 year working experience in a similar role.
        Should also possess/demonstrate the below competencies:

      • Strong phone contact handling skills and active listening.

      • Customer orientation and ability to adapt/respond to different types of characters.

      • Excellent communication and presentation skills.

      • Ability to multi-task, prioritize, and manage time effectively.

      • Attention to detail and accuracy Excellent communication skills.

        How To Apply

        Interested and qualified candidates in the above position are encouraged to forward their CVs and application letters to on or before 13th April 2024. The applications shall be reviewed on a rolling basis until the position is filled. We encourage early submission of applications.

  • Ngao Credit Limited

    Customer Experience Officer

    5 days ago

    Ngao Credit Limited Nairobi, Kenya Full time

    Job Summary · As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office. In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers. You will be wor ...

  • Jubilee Insurance

    Customer Experience Officer at

    1 week ago

    Jubilee Insurance Nairobi, Kenya Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensio ...

  • Fairmont Hotels & Resorts

    Guest Experience Officer

    1 week ago

    Fairmont Hotels & Resorts Nairobi, Kenya Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of a ...

  • M.P. Shah Hospital

    Customer Experience Officer at

    5 days ago

    M.P. Shah Hospital Nairobi, Kenya Full time

    M.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff. · Duties & Responsibilities: · Manage patient and visitors' queues using the (QMS) queue management system. · Respond to all incoming calls ...

  • SBM Bank

    Officer, Customer Experience Executive at

    2 weeks ago

    SBM Bank Nairobi, Kenya Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. · JOB SUMMARY: · The purpose of the Officer, ...

  • Equity Afia Medical Centre - KISERIAN

    Customer Experience Executives/ Front office

    5 days ago

    Equity Afia Medical Centre - KISERIAN Nairobi, Kenya Full time

    Equity Afia is a sustainable, integrated health model that is using franchising principles to train and monitor a network of Medical-Entrepreneurs to provide standardized, quality and affordable healthcare services throughout Kenya. · Qualifications/Requirements · Diploma in Fron ...

  • Trackstar

    Intern Roles (Administrative)

    3 days ago

    Trackstar Verified Company Nairobi, Kenya KSh15,000 - KSh30,000 per month

    Job Description/Requirements · Collecting and record data for all our branches. · Sorting, filing incoming mail & dispatching correspondence; · Maintaining an efficient filing system; · Processing appointments letters, discipline, transfers and other related duties in Human Resou ...

  • Liberty

    Customer Service

    3 days ago

    Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per month

    Job Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...

  • Solidaridad

    Administration Associate at

    2 hours ago

    Solidaridad Nairobi, Kenya Full time

    Position/ Job Summary · The Administration Associate acts as the office support for all employees providing administrative support and managing staff queries. S/he is responsible for handling organizational and clerical support tasks. This may include organizing files, scheduling ...

  • Office of the Controller of Budget

    Customer Care Assistant

    3 days ago

    Office of the Controller of Budget Nairobi, Kenya Full time

    ABOUT THE COMPANY · The Office of the Controller of Budget The Office of the Controller of Budget (OCOB) was established by the Constitution of Kenya 2010, under Article 228 and became operational upon the appointment of the Controller of budget on 27th August 2011. Prior to this ...

  • International Fertilizer Development Center (IFDC)

    General Office Assistant at

    1 week ago

    International Fertilizer Development Center (IFDC) Nairobi, Kenya Full time

    We provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. · Responsibilities · Reception Duties: · Answer phones and receive guests and clients. · Coordinating with ICIPE main gate in case of guests visiting IF ...

  • Brites Management

    Front Office Admin

    6 days ago

    Brites Management Nairobi, Kenya Full time

    Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions · Duties and Responsibilities · Attend to wa ...

  • Innovations for Poverty Action (IPA)

    Operations Director

    6 days ago

    Innovations for Poverty Action (IPA) Nairobi, Kenya Full time

    Innovations for Poverty Action (IPA) is a non-profit organization dedicated to discovering and promoting effective solutions to global poverty problems. In close partnership with decision makers - the policymakers, practitioners, investors, and donors working with the poor around ...

  • Lwala Community Alliance (LCA

    Operations & Admin Assistant at

    5 days ago

    Lwala Community Alliance (LCA Nairobi, Kenya Full time

    Integrated Approach When a family in Lwala, Kenya, is affected by a HEALTH CHALLENGE, like HIV, they are simultaneously impacted by FINANCIAL INSTABILITY and EDUCATIONAL BARRIERS. Our communities are not looking for vertical solutions or silver bullets. They see the causes of poo ...

  • United Nations Office on Drugs and Crime (UNODC)

    Consultant - Anti Trafficking in Person Expert at

    1 week ago

    United Nations Office on Drugs and Crime (UNODC) Nairobi, Kenya Full time

    For two decades, the United Nations Office on Drugs and Crime (UNODC) has been helping make the world safer from drugs, organized crime, corruption and terrorism. We are committed to achieving health, security and justice for all by tackling these threats and promoting peace and ...

  • U.S.A Embassy Kenya

    Roving Secretary

    4 days ago

    U.S.A Embassy Kenya Nairobi, Kenya Full time

    ABOUT THE COMPANY · The USA embassy Kenya is a us government that seeks to offer services on behalf of the US government · JOB SUMMARY · Experience: Two years' experience in Administrative and clerical office experience is required. JOB KNOWLEDGE: Incumbent will need to have a br ...

  • Kenya Deposit Insurance Corporation

    Principal Office Assistant

    6 days ago

    Kenya Deposit Insurance Corporation Nairobi, Kenya Full time

    ABOUT THE COMPANY · The Kenya Deposit Insurance Corporation (formerly Deposit Protection Fund Board) is a significant player in the financial sector as it provides a safety-net for the savings, banking and payments systems in the Republic of Kenya. · JOB SUMMARY · Requirements fo ...

  • International Fertilizer Development Center (IFDC)

    Administrative Officer at

    1 week ago

    International Fertilizer Development Center (IFDC) Nairobi, Kenya Full time

    We provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. · Responsibilities · Administrative and Facilities: · Serve as the first point of contact for the IFDC office. Oversee guests, manage and direct office ...

  • Kingfisher Hotels

    Hotel Front Office Manager at

    1 week ago

    Kingfisher Hotels Nairobi, Kenya Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service. · Summary · As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk ...

  • World Food Programme

    Administrative Associate

    1 week ago

    World Food Programme Nairobi, Kenya Full time

    ABOUT THE COMPANY · The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. · JOB SUMMARY · Farm to Market Alliance is a public-private partnership that is made up of six like-minded organizations with a joint vision to enable sustainable fo ...