Angela M. Macharia

A customer support executive with a diverse background in receptionist, executive assistant, customer service, and marketing roles,I bring exceptional organizational skills, attention to detail and excellent communication abilities to ensure the smooth and optimal experience for clients and customers. My ability to manage multiple tasks, prioritize effectively, and provide outstanding service has been demonstrated in fast-paced environments, both independently and collaboratively.

1.Marketing Assistant (East Africa Institute of Certified Studies - August 2021 to May 2022): Responsible for content creation, social media management, event coordination, and collaborating with cross-functional teams. Conducted market research and analysis, monitored marketing metrics, and maintained marketing databases and CRM systems.

2. Front Office Administrator (East Africa Institute of Certified Studies - March 2020 to July 2021): Managed front office operations, including reception and customer service, problem-solving, recordkeeping, and communication coordination. Provided administrative support to various college departments.

3. Executive Assistant to the Director (Ade Dirtbusters Ltd. - July 2019 to December 2019): 
Provided comprehensive administrative support to the Director, handling tasks like calendar management, reporting, and minute writing. Ensured confidentiality, negotiated vendor contracts, and coordinated special initiatives.

4. Receptionist (Soil Merchants Ltd. - September 2018 to May 2019):
Managed a busy front desk, provided excellent customer service, scheduled appointments for real estate agents, and maintained accurate client records. Coordinated company events, monitored office supplies, and liaised with vendors and suppliers.

Diploma in Business Administration and Management, General