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Customer Experience Officer
Found in: beBee S2 KE - 12 hours ago
Corporate Staffing Services Nairobi, Kenya Array· M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Rela ...
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Officer, Customer Experience Executive at
Found in: beBee S2 KE - 4 days ago
SBM Bank Nairobi, Kenya Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. · JOB SUMMARY: · The purpose of the Officer, ...
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Intern Roles (Administrative)
1 week ago
Trackstar Verified Company Nairobi, Kenya KSh15,000 - KSh30,000 per monthJob Description/Requirements · Collecting and record data for all our branches. · Sorting, filing incoming mail & dispatching correspondence; · Maintaining an efficient filing system; · Processing appointments letters, discipline, transfers and other related duties in Human Resou ...
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Customer Service
1 week ago
Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per monthJob Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...
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Remote part-time work Men only
3 weeks ago
ONE CONKLIN LLC Verified Company Nairobi, Kenya Remote job with geographical restriction Part time KSh100,000 - KSh600,000 per monthjob description: · Sales assistants are important members of the sales team and are responsible for assisting sales managers and sales representatives in completing daily sales tasks. · You will process sales orders, follow up on customer information, prepare sales reports, etc., ...
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Operations Director
Found in: beBee S2 KE - 1 day ago
Innovations for Poverty Action (IPA) Nairobi, Kenya Full timeInnovations for Poverty Action (IPA) is a non-profit organization dedicated to discovering and promoting effective solutions to global poverty problems. In close partnership with decision makers - the policymakers, practitioners, investors, and donors working with the poor around ...
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General Office Assistant at
Found in: beBee S2 KE - 3 days ago
International Fertilizer Development Center (IFDC) Nairobi, Kenya Full timeWe provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. · Responsibilities · Reception Duties: · Answer phones and receive guests and clients. · Coordinating with ICIPE main gate in case of guests visiting IF ...
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Front Office Admin
Found in: beBee S2 KE - 1 day ago
Brites Management Nairobi, Kenya Full timeBrites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions · Duties and Responsibilities · Attend to wa ...
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Hotel Front Office Manager at
Found in: beBee S2 KE - 6 days ago
Kingfisher Hotels Nairobi, Kenya Full timeKingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service. · Summary · As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk ...
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Principal Office Assistant
Found in: beBee S2 KE - 1 day ago
Kenya Deposit Insurance Corporation Nairobi, Kenya Full timeABOUT THE COMPANY · The Kenya Deposit Insurance Corporation (formerly Deposit Protection Fund Board) is a significant player in the financial sector as it provides a safety-net for the savings, banking and payments systems in the Republic of Kenya. · JOB SUMMARY · Requirements fo ...
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Consultant - Anti Trafficking in Person Expert at
Found in: beBee S2 KE - 4 days ago
United Nations Office on Drugs and Crime (UNODC) Nairobi, Kenya Full timeFor two decades, the United Nations Office on Drugs and Crime (UNODC) has been helping make the world safer from drugs, organized crime, corruption and terrorism. We are committed to achieving health, security and justice for all by tackling these threats and promoting peace and ...
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Administrative Associate
Found in: beBee S2 KE - 5 days ago
World Food Programme Nairobi, Kenya Full timeABOUT THE COMPANY · The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. · JOB SUMMARY · Farm to Market Alliance is a public-private partnership that is made up of six like-minded organizations with a joint vision to enable sustainable fo ...
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Regional Change
Found in: beBee S2 KE - 4 days ago
CARE Nairobi, Kenya Full timeCARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. · Job Summary · The Regional Change & Deployment Manager for East & Central Africa (ECA) and Southern Africa (SA) Regions is a role sitting within the T ...
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Deputy Regional Representative, Operations at
Found in: beBee S2 KE - 5 days ago
Church World Service Nairobi, Kenya Full timeChurch World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world · Summary · The Deputy Regional Representative, Operat ...
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Administrative Clerk/Chauffeur
Found in: beBee S2 KE - 2 days ago
U.S.A Embassy Kenya Nairobi, Kenya Full timeABOUT THE COMPANY · The USA embassy Kenya is a us government that seeks to offer services on behalf of the US government · JOB SUMMARY · EXPERIENCE: Five years of commercial driving experience with B, C, E license including one year experience driving four-wheel vehicles is requi ...
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Procurement Officer at
Found in: beBee S2 KE - 2 days ago
Association for Aid and Relief Japan (AAR Japan) Nairobi, Kenya Full timeAAR Japan was founded in 1979 by Yukika SOHMA, our first chairperson, with a mission to help refugees from Indochina, and as a civil organization without any political, religious, or ideological affiliations. It has since then grown into an international organization approved and ...
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Procurement Specialist
Found in: beBee S2 KE - 5 days ago
United Nations Development Programme Nairobi, Kenya· Job Description · Description · –> · The Procurement Specialist will ensure that procurement processes in the region are in line with UN Women's goals, plans, and strategies and in compliance with applicable procurement policies and guidelines. The incumbent will lead the Regi ...
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Office Admin
Found in: beBee S2 KE - 4 days ago
Verde Edge Consulting Ltd Nairobi, Kenya Full timeVerde Edge Consulting Ltd is a new age executive HR consulting company based in Nairobi Kenya with operations running throughout the republic and the greater East Africa region. We are dedicated to revolutionizing HR practice in the new age through developing long term strategic ...
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Finance Assistant at
Found in: beBee S2 KE - 1 day ago
Mercy Corps Nairobi, Kenya Full timeMercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. · Summary · The Mercy Corps Finance Department is responsible for all financial functions in Nairobi, i ...
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Administration and Logistics Officer at
Found in: beBee S2 KE - 5 days ago
Plan International Nairobi, Kenya Full timePlan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in 1937, with the original aim to provide food, accommodation an ...
Guest Experience Officer - Nairobi, Kenya - Fairmont Hotels & Resorts
Description
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts.
The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high.
The hotel has a signature Tudor style of architecture that has been maintained since its original construction.Responsibilities
Reporting to the Head of Conservancy, the responsibilities and essential job functions include but are not limited to the following:
Take a lead in organizing guests experiences not limited to guided vehicle, bike rides, walking safaris.
Spearhead the guest experiences strategy team and guest experience providing activities around the conservancy
Take a lead in designing new activity ideas and assist in the future development of camp activities, as well as other programs that build on engagement within the conservancy for guests
Assist in contacting guests before their arrival to ensure smooth delivery of guided experiences and itinerary, work closely with hotel to ensure service experience remains unmatched.
Lead, mentor, and coach the Guides, Activities and Excursion teams in the hotel and the conservancy.Share the history and culture the conservancy and their environs enthusiastically.
Selling, booking and updating guided experiences and activities.
Be responsible for a positive, safe and memorable experience for each and every guest.
Prepare and update a checklist for animals, plants, and birds at the Conservancy and its environs to enrich guest experiences.
Prepare accurate animal stories/information to promote guest experiences and engagementParticipate in fundraising for the Conservancy activities and goals
Review all online and printed marketing material and provide updates to marketing team as required.
Design a unique photo centre and information center
Organize annual photo competition with awards to be won
Social Media activation space to attract traffic to our pages and create repeat business
Create activities focused on community integration in all our operations to enrich guest experiences
Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
Carry out all other tasks as assigned by the Head of Conservancy
Follow department policies, procedures and service standards.
Follow all safety policies.
Other duties as assigned.
Qualifications
Valid Driver's License and clean driving history
Minimum 4 years leadership experience working in a high-volume, fast-paced recreational / guiding environment
Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
Positive, outgoing and professional attitude with a passion for National Parks and Kenyan Destinations
Graduate of an Outdoor Recreation/ Ecotourism or Tourism program an asset