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    Front Desk Agent - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Summary

    First impressions are everything As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.


    What is in it For You:
    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


    What you will be doing:
    Consistently offer professional, friendly, and engaging service
    Handle all Guest requests promptly and efficiently
    Follow Front Office policies, procedures, and service standards
    Welcome, check-in, and check-out guests
    Greet, check-in, respond to requests and settle accounts while providing exceptional service
    Take the initiative to add a personalized experience
    Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
    Assist guests regarding hotel facilities in an informative and helpful manner
    Efficiently handle all guest queries and requests
    Promptly and pleasantly handle phone calls and guest messages
    Ensure that the guest services Desk is appropriately supplied and stocked at all times
    Follow all safety and sanitation policies
    Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
    Have full knowledge of the hotel's emergency procedures
    Maintain a safe working environment
    Assist Front Office with administrative duties as required
    Participate in meetings
    Other duties as assigned

    Qualifications

    Your experience and skills include:
    Fluency in Chinese and English (additional languages are an asset)
    Ability to multitask in a dynamic environment while maintaining composure
    Excellent written and verbal communication skills with a knack for building rapport with guests
    Strong organisational and leadership abilities
    Proficiency in Microsoft Windows programs
    Previous work experience in hospitality or customer service
    Ability to create unforgettable impressions by surpassing guest expectations
    Proficiency in cash handling
    Capacity to address guest requests and resolve issues sensitively and professionally
    Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
    Team player mentality with a willingness to continuously develop and learn
    Precision in work and keen attention to detail
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