Fredrick Ananga

I am a competent IT Professional with almost 10 years of experience in in extremely busy and dynamic environments charged with the responsibility to design, implement and support mainstream IT support projects, leading the support desk function and running and maintaining technological infrastructure while heading different teams of skilled IT professionals, managing IT systems and operating annual IT capital expenditure budgets of huge amounts. I responsibly assume the challenges and goals that the organization assigns me, adaptability to change, ability to work in teams, ability to work under high pressure, as well as to solve problems efficiently and achieve productivity goals set by the company and my work group. I am accustomed to driving efficiency and effectiveness by developing, supporting strategic plans and delivering solutions including new services, tools, and strategies that improve profitability, service and product delivery

My expertise includes Process re-engineering and improvement, IT digitization and transformation, Process mapping and documentation, IT project planning and project management, Server management, office 365 Administration,  service desk support and management, end user training and support, hardware and software infrastructure management, systems implementation and system change management, IT policies and standards implementation and management, regulations compliance management, stakeholder management, communication management and risk management during project implementation.

I have proven ability in successful project completion within desired time and budget whilst ensuring scope coverage. I easily understand and master systems and applications’ front and back ends hence able to offer desirable support to end users. I have a track record for promoting and harnessing healthy professional relationships with working teams. I have strong negotiating skills that ensure the best price and terms from vendors and suppliers. My excellent teamwork and communication skills gives me a niche in delivering results against strategic objectives, whilst working within the organization’s core values and beliefs

My expertise includes Process re-engineering and improvement, IT digitization and transformation, Process mapping and documentation, IT project planning and project management, Server management, office 365 Administration,  service desk support and management, end user training and support, hardware and software infrastructure management, systems implementation and system change management, IT policies and standards implementation and management, regulations compliance management, stakeholder management, communication management and risk management during project implementation.

I have proven ability in successful project completion within desired time and budget whilst ensuring scope coverage. I easily understand and master systems and applications’ front and back ends hence able to offer desirable support to end users. I have a track record for promoting and harnessing healthy professional relationships with working teams. I have strong negotiating skills that ensure the best price and terms from vendors and suppliers. My excellent teamwork and communication skills gives me a niche in delivering results against strategic objectives, whilst working within the organization’s core values and beliefs