About Pauline Matilda:
I am passionate and Professional Sports Coach/manager,Knowledgeable about various Sports and adept in planning and implementing effective coaching plans. Seeking a position in Sports where I can best utilize my knowledge and passion.
Experience
Summary
Experience
05/2019 - 06/2022Secretary to the General Manager, St. Patricks' Catholic Church, Nairobi, Kenya
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Advocated and worked collaboratively to standardize processes, procedures and communications.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Facilitated internal communication by distributing information and scheduling presentations.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
01/2017 - 01/2018Sports Manager in Trainee, Kenyatta University, Nairobi, Kenya
- Communicated with players and to convey information about events or activities.
- Managed all travel and transportation arrangements to help athletes participate in away games and out-of-state tournaments.
- Scheduled and coordinated events and activities.
- Talked to coworkers using computers, phones and text to stay on top of operation need.
- Supervised the coaching personnel.
- Recruited and interviewed talented players and athletes hiring to enhance performance.
- Resolved customer complaints regarding worker performance or services rendered.
- Managed day-to-day operations within the department
- Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
- Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
Education
Education And Training
08/2019 - Bachelor of Sports ManagementMoi University, Eldoret
Grade
Second class - upper division
04/2018 - Certificate of Information TechnologySt. John Paul (II) College
Order of merit
Credit
12/2014 - Certificate of Secondary EducationSt. Mark Secondary School
Attained 319 marks
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