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Call center representative
Found in: beBee S2 KE - 6 days ago
DIGITAL POINT MARKETING AGENCY LIMITED Nairobi, Kenya Full timeWe at Digital Point and Marketing Agency, are looking to employ the most knowledgeable professionals to interact with our valued clients, who are looking to have their questions and concerns answered swiftly. We're looking for a highly skilled call center representative to join D ...
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Director for the Innovation and Incubation Center at
Found in: beBee S2 KE - 1 day ago
United States International University - USIU Africa Nairobi, Kenya Full timeUnited States International University - Africa is located in the Kasarani area, off Thika Road in the suburb of Kenya's capital city of Nairobi. The university is an independent, not-for-profit institution serving 6512 students representing 69 nationalities · Job Summary: · Repo ...
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Telesales Representative at
Found in: beBee S2 KE - 1 day ago
Badili Africa Nairobi, Kenya Full timeWe are the first re-commerce platform in Africa. Our mission is to have every African hold a smartphone- by maximizing affordability, as well as, build trust and desire for pre-loved gadgets. · Role · This is a full-time on-site role for a Telesales Representative located in Nair ...
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Customer Service Supervisor
Found in: beBee S2 KE - 4 days ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeAbout the role: · The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective i ...
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Deputy Regional Representative, Operations
Found in: beBee S2 KE - 15 hours ago
Church World Service Nairobi, Kenya Full timeABOUT THE COMPANY · The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the p ...
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Customer Service Booker at
Found in: beBee S2 KE - 15 hours ago
Lafayette Resources Ltd Nairobi, Kenya Full timeLafayette Resources is a Human Capital, and Business Consulting Company, providing an array of top level consulting services. At Lafayette Resources, we are Bold and Tenacious, we love to take on big challenges and win, and we always partner closely with our clients in providing ...
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Chief Operating Officer at
Found in: beBee S2 KE - 2 days ago
Africa Healthcare Network Nairobi, Kenya Full timeAfrica Healthcare Network has established the first and largest dialysis chain across Sub-Saharan Africa, providing high-quality, life-saving dialysis at affordable cost. · Summary · The COO will be involved in major strategic and operational issues across the business and will b ...
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Call Center Quality Analyst at
Found in: beBee S2 KE - 6 days ago
Poa Internet Nairobi, Kenya Full timeWe believe EVERYONE in the world deserves access to the internet and affordable communications. · Mission Statement for the Role: · To drive a kaizen culture by providing ongoing support from a quality improvement perspective. · Overall Responsibility: · Implement/develop relev ...
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Telesales Representative at
Found in: beBee S2 KE - 6 days ago
M-KOPA Solar Nairobi, Kenya Full timeM-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. · Job Purpose · We are looking for enthusiastic Tel ...
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Customer Experience Lead at
Found in: beBee S2 KE - 5 days ago
Ecosafi Nairobi, Kenya Full timeBetter Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price o ...
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IRRI-Africa Business Innovation
Found in: beBee S2 KE - 4 days ago
International Livestock Research Institute (ILRI) Nairobi, Kenya Full timeThe International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-se ...
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Project Director at
Found in: beBee S2 KE - 1 day ago
Center For Reproductive Rights Nairobi, Kenya Full timeThe Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender. · About Job · The ...
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Customer Service Representative
Found in: beBee S2 KE - 6 days ago
The Cigna Group Nairobi, Kenya OTHERThe job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting ...
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Customer Service Representative Portuguese Speaker
Found in: beBee S2 KE - 6 days ago
The Cigna Group Nairobi, Kenya OTHERThe job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting ...
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Enterprise Development Coordinator at
Found in: beBee S2 KE - 2 days ago
Heifer International Nairobi, Kenya Full timeHeifer International's mission is to work with communities to end world hunger and poverty and to care for the Earth. Dan West was a farmer from the American Midwest and member of the Church of the Brethren who went to the front lines of the Spanish Civil War as an aid worker. · ...
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Regional Director for Africa
Found in: beBee S2 KE - 2 days ago
International Potato Center Nairobi, Kenya Full timeThe International Potato Center, known by its Spanish acronym CIP, was founded in 1971 as a root and tuber research-for-development institution delivering sustainable solutions to the pressing world problems of hunger, poverty, and the degradation of natural resources. · The posi ...
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Key Population Specialist at
Found in: beBee S2 KE - 3 hours ago
The Center for International Health, Education and Biosecurity (CIHEB) Nairobi, Kenya Full timeCiheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat ...
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Program Manager at
Found in: beBee S2 KE - 2 days ago
The Center for International Health, Education and Biosecurity (CIHEB) Nairobi, Kenya Full timeCiheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat ...
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MEAL Manager – 2SCALE
Found in: beBee S2 KE - 2 days ago
International Fertilizer Development Center Nairobi, Kenya Full timeABOUT THE COMPANY · The International Fertilizer Development Center (known as IFDC) is a science-based public international organization working to alleviate global hunger by introducing improved agricultural practices and fertilizer technologies to farmers and by linking farmers ...
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Sales Pre Qualification Associate at
Found in: beBee S2 KE - 15 hours ago
Peach Tech Nairobi, Kenya Full timeAt Peach, we believe cars are more than their component parts - they're a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa's first full-stack automotive service, spanning all aspects of car ownership and delighti ...
Bilingual Call Center Representative - Nairobi, Kenya - Salix Data
Description
ABOUT THE COMPANY
Founded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation.
SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children's Hospital and The Columbus Dispatch.
At SALIX, we are committed to exceeding your expectations with world-class service and the highest level of integrity. Our veteran in-house team of industry leading experts can offer recommendations and will utilize the most advanced technology available to meet your needs.
If you're looking for a proven partner to help you reproduce, create, display, collect or manage your organization's content, SALIX is right for you. Call a SALIX solution specialist today
JOB SUMMARY
We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.QualificationsFluency in both English and Spanish (spoken and written) is essential.Previous experience in a customer service or call center role is preferred.Excellent communication skills, both verbal and written.Strong problem-solving abilities and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficiency in basic computer applications and ability to learn new software systems quickly.Flexibility to work various shifts, including evenings, weekends, and holidays.
RESPONSIBILITIES
Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish.Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries.Address customer concerns, complaints, and escalations with empathy and efficiency.Process orders, returns, and exchanges accurately and by company policies.Maintain detailed and accurate records of customer interactions and transactions.Collaborate with other departments to resolve complex issues and ensure customer satisfaction.Meet or exceed performance goals for call quality, productivity, and customer satisfaction.
REQUIRED SKILLS
Reporting, Customer service, Answering telephones and call management, Call center operation (customer support), Communication, Call center management
REQUIRED EDUCATION
Bachelor's degree