-
Bilingual Call Center Representative
Found in: beBee S2 KE - 3 days ago
Salix Data Nairobi, Kenya Full timeABOUT THE COMPANY · Founded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation. · SALIX has a global footprint, with headquarters and sales offices in Cinci ...
-
Customer Service Representative at
Found in: beBee S2 KE - 17 hours ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for th ...
-
Call Center Quality Analyst at
Found in: beBee S2 KE - 17 hours ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for th ...
-
Director for the Innovation and Incubation Center at
Found in: beBee S2 KE - 2 days ago
United States International University - USIU Africa Nairobi, Kenya Full timeUnited States International University - Africa is located in the Kasarani area, off Thika Road in the suburb of Kenya's capital city of Nairobi. The university is an independent, not-for-profit institution serving 6512 students representing 69 nationalities · Job Summary: · Repo ...
-
Telesales Representative at
Found in: beBee S2 KE - 2 days ago
Badili Africa Nairobi, Kenya Full timeWe are the first re-commerce platform in Africa. Our mission is to have every African hold a smartphone- by maximizing affordability, as well as, build trust and desire for pre-loved gadgets. · Role · This is a full-time on-site role for a Telesales Representative located in Nair ...
-
Customer Service Supervisor
Found in: beBee S2 KE - 5 days ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeAbout the role: · The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective i ...
-
Deputy Regional Representative, Operations
Found in: beBee S2 KE - 1 day ago
Church World Service Nairobi, Kenya Full timeABOUT THE COMPANY · The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the p ...
-
Customer Service Booker at
Found in: beBee S2 KE - 1 day ago
Lafayette Resources Ltd Nairobi, Kenya Full timeLafayette Resources is a Human Capital, and Business Consulting Company, providing an array of top level consulting services. At Lafayette Resources, we are Bold and Tenacious, we love to take on big challenges and win, and we always partner closely with our clients in providing ...
-
Chief Operating Officer at
Found in: beBee S2 KE - 3 days ago
Africa Healthcare Network Nairobi, Kenya Full timeAfrica Healthcare Network has established the first and largest dialysis chain across Sub-Saharan Africa, providing high-quality, life-saving dialysis at affordable cost. · Summary · The COO will be involved in major strategic and operational issues across the business and will b ...
-
Customer Experience Lead at
Found in: beBee S2 KE - 6 days ago
Ecosafi Nairobi, Kenya Full timeBetter Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price o ...
-
IRRI-Africa Business Innovation
Found in: beBee S2 KE - 5 days ago
International Livestock Research Institute (ILRI) Nairobi, Kenya Full timeThe International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-se ...
-
Project Director at
Found in: beBee S2 KE - 2 days ago
Center For Reproductive Rights Nairobi, Kenya Full timeThe Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender. · About Job · The ...
-
Enterprise Development Coordinator at
Found in: beBee S2 KE - 3 days ago
Heifer International Nairobi, Kenya Full timeHeifer International's mission is to work with communities to end world hunger and poverty and to care for the Earth. Dan West was a farmer from the American Midwest and member of the Church of the Brethren who went to the front lines of the Spanish Civil War as an aid worker. · ...
-
Regional Director for Africa
Found in: beBee S2 KE - 3 days ago
International Potato Center Nairobi, Kenya Full timeThe International Potato Center, known by its Spanish acronym CIP, was founded in 1971 as a root and tuber research-for-development institution delivering sustainable solutions to the pressing world problems of hunger, poverty, and the degradation of natural resources. · The posi ...
-
Key Population Specialist at
Found in: beBee S2 KE - 1 day ago
The Center for International Health, Education and Biosecurity (CIHEB) Nairobi, Kenya Full timeCiheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat ...
-
Program Manager at
Found in: beBee S2 KE - 3 days ago
The Center for International Health, Education and Biosecurity (CIHEB) Nairobi, Kenya Full timeCiheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat ...
-
MEAL Manager – 2SCALE
Found in: beBee S2 KE - 3 days ago
International Fertilizer Development Center Nairobi, Kenya Full timeABOUT THE COMPANY · The International Fertilizer Development Center (known as IFDC) is a science-based public international organization working to alleviate global hunger by introducing improved agricultural practices and fertilizer technologies to farmers and by linking farmers ...
-
Sales Pre Qualification Associate at
Found in: beBee S2 KE - 1 day ago
Peach Tech Nairobi, Kenya Full timeAt Peach, we believe cars are more than their component parts - they're a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa's first full-stack automotive service, spanning all aspects of car ownership and delighti ...
-
Customer Service Agent at
Found in: beBee S2 KE - 2 days ago
Chupa Chap Ltd Nairobi, Kenya Full timeChupa Chap Limited is your go-to party partner Fast, affordable drink delivery and we'll even host the bar for you. · Department: Customer Service. · Reporting To: Customer Service Manager. · Working Hours: 24hrs (Shift Based) · Responsibilities: · 1. Customer Interaction: · Hand ...
-
Regional People Officer at
Found in: beBee S2 KE - 2 days ago
Catholic Relief Nairobi, Kenya Full timeCatholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality and works through local c ...
Call center representative - Nairobi, Kenya - DIGITAL POINT MARKETING AGENCY LIMITED
Description
We at Digital Point and Marketing Agency, are looking to employ the most knowledgeable professionals to interact with our valued clients, who are looking to have their questions and concerns answered swiftly. We're looking for a highly skilled call center representative to join Digital Point and Marketing Agency team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts, adapt them when issues arise during a call and skilled in IT, language savvy. This person will handle a variety of important supportive tasks, providing answers, insights, and instructions. As the voice and face of Digital Marketing , the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers, driving their satisfaction and create repeat business.
Objectives of this role
• Handle a large volume of inbound and outbound calls in a timely manner
• Speak English, Somali, Arabic and Swahili.
• Follow communication scripts and use knowledge of the company Digital Point and Marketing Agency products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions within timely manor
• Maintain ownership of calls and chats throughout the lifecycle of a caller's request, and including follow-ups with escalation team.
• Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
• High school degree or equivalent
• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
Preferred skills and qualifications
• Expertise in conflict resolution
• Experience in customer sales
• IT literate